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What Role Does Active Listening Play In Health Care Analysis

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In Chapter 5, The Author discuss the role of pervasive role of confirmation and empathy in health care. Empathy is considered as an important part of the emotional intelligence which is defined as the ability to understand and manage emotions of yourself and people around you. Empathy helps to build trust and hope in patient -provder relationship. Empathy or "capability of emotional knowing" is a part of behavioral attribute that contribute to quality of social interaction. Author has informed about the Jafferson Scale of Physician Emapathy (JSPE), which is used to evaluate empathy in healthcare providers. Empathy is different from the sympathy. In sympathetic response, people use to feel pity and sorry about the person. They are not able to feel the person in front of them , However in empathetic response people engage themselves with other person's …show more content…

Active listening involves all channel of communication simultaneously- visual, auditory and kinesthetic to connect with patients. Active listening includes eye contact, right body posture and face expression, verbal quality and verbal message to reflect that provider is understanding patient's experience. Confirmation response used by healthcare providers works as significant healing aid. It makes the patient feel worthy and unique as a person. Confirmation occurs through direct acknowledgement, agreement about content, supportive response, attempts to clarify messages and expression of positive feeling. Empathic response in patient -provider relationship enhances the therapeutic value by increasing connectedness and reducing alienation. Author has explained the steps of empathic process as identification, incorporation, reverberation and detachment. The empathic communication between patients and provider cannot be established because of various reasons including provider barriers, patients barrier and environmental

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