What to Do When There Is an Increase in the Number of Customer Complaints

Every group, team, or organization has a leader. That leader has to have certain qualities to be well respected and followed by his or her following. Not only does the leader have qualities and responsibilities to maintain but also the group’s members. Both the leader and individuals in the group must have respect, fear, and honesty among each other to be a productive group.

Furthermore, I learned that trust has three dimensions.The first being overall trust (e.g., fair play, the truth, and empathy). The second is emotional trust (e.g., faith which someone will not miss-represent you to others or betray confidence). Henceforth, reliableness being the final one (the leader believes members will promises, and appointments will be kept and commitments met). In short, we tend to give what we get; trust begets trust; distrust begets distrust. To build confidence in a group it must be earned; it cannot be demanded. Therefore, the following elements must be present in-group work. Trusting, communication, support, respect, fairness, predictability, and competence, which will show my credibility to demonstrating good therapeutic skills and the ability to perform them.

Leaders motivate and communicate with employees, this involves daily personal contact with people to guide and inspire them toward

It directs our attention to the importance of communication in leadership (Northouse, 2015). With leadership making approach, leaders should establish an interactive relationship with followers through keeping a high-quality communication in a positive and effective manner. In the group project, Andrea is more likely the one managing the team. During the stranger phase, no one would like to be more actively share information. After few days, in the acquaintance phase, Andrea and other members begin to have some social exchange. The team has not experienced the phase of mature partnership where the leader and followers have high-quality exchanges though having

The single most important aspect of leadership, at any level, is effective communication, both written and verbal. It is imperative to provide clear, concise, and unmistakable instruction. We must constantly leverage and improve upon that skill. The ability to think critically and solve complex problems is extremely valuable, but is useless if the Officer cannot adequately communicate the solution(s) their subordinates. It is also a good policy to be a visable leader. This can be accomplished by attending training iterations and taking an active interest in our subordinates

While attending here at Brazosport College I have received a job that requires me to be a leader. By setting goals and targets with the other working member to reach a certain number of applicant. It is also displayed through setting a motto that mistakes can happen

Cottrill said that to manage people you need to be a leader and to be a leader requires being able to motivate other’s actions/behaviors towards a goal. To be effective as a leader your employees have to trust you. You accomplish this trust through being transparent and doing what you say you are going to do. (Cottrill 2017).

A leader must have a high commitment level to the organization, the ability to understand the strengths and weaknesses of the personnel they work with to develop effective teams, and the ability to communicate effectively to avoid misconceptions. A leader must care about and support their members in ways that help both the member and the organization as a whole. As Lt. Col. Matt Joganichs’ uncle stated to him prior to administering the commissioned officer’s oath, “make sure you take care of your people. If you do that, they’ll take care of you.”1 To me, taking care of and supporting your member’s means to ensure people have a positive work environment, they have access to the training the need to perform their jobs, are able to provide input to policies that effect the organization, and that there are procedures in-place to ensure people are being treated fairly. My leadership philosophy was developed to encompass these leadership traits to provide a solid foundation for the organization to succeed. Whenever a leadership philosophy is developed it is always good to perform continual analysis of it for improvements. One of the best ways to improve upon your leadership philosophy is to discuss leadership challenges with those that are more experienced than you in

The two real examples will demonstrate the significance of leaders how to support their employees and establish the trust and morale between of them to build people skill in companies to make higher profits. According to Bauza (2016), “Out of 100 executives surveyed at the Society for Human Resource Management in Washington, D.C., in June, 73% of them blamed low employee morale on poor leadership”. John Challenger who works in Challenger, Gray & Christmas Inc. He shows that morale is essential for the leaders to enhance the employees in the workplace to more efficiency. This exemplifies that successful leaders can increase the morale in the workplaces to enhance the employees’ unity in the leadership to build the good connection with people

The topic of leadership is historically one of the most widely researched when it comes to explorations of organizational behavior. The success of any institution or organization is pegged on the quality of its leadership because it is the determining factor on the pattern and speed at which it achieves its growth goals. Leaders are responsible for steering an organization toward its goal by mobilizing resources (both human and material) and maximizing their efficiency. The key deliverables for many leaders include employee well-being, teamwork, adherence to organizational processes and procedures, innovation, crisis

An effective leader can be determined using a number of elements. Top companies tend to make key leadership talent accountable for their own development and strengthening the company’s leadership and its culture (Gandossy & Guarnieri, 2008). Areas such as how well a leader can deliver results through others, establish a “can-do” attitude, and how they go about achieving these results are key elements. Employment engagement is another important element of a good leader. Feedback from the leaders’ teams on their competency, style, commitment to the company and the team are important. If work climate issues surface, leaders are expected to address them with action plans, log their process throughout the year, and utilize best practices

Bova (2008) states that the following four characteristics are found in good leaders: they believe in open communication, they do not stick with the status quo, they are selective in what they measure, and they have passion for values and culture. Each characteristic is essential to a healthy organizational culture. When an employee feels he or she has open communication with a leader, they are more inclined to share if problems arise whether or not work related. Non-work related issues may eventually take a toll on an employee’s performance at work. However, with open communication, an employee feels comfortable in apprising the leader of a situation so that future problems are avoided.

The basic premise for leadership is the process of influencing other people to follow your lead in order to accomplish a goal. It is about the relationship between the leader and the followers. A good leader tries to motivate people to bring about positive changes revealing a common objective without using coercion or manipulation. Leadership is not about control, but permitting interaction and communication between the leader and the individual followers. With empowering others, leaders build a foundation of collaborative thinking and encourage an atmosphere of personal involvement; a leader can strengthen the respect and loyalty of his or her followers. Leaders can affect this process by applying their own personal characteristics, such

This era has become very competitive and in order for organizations to be successful they need leaders to establish and manage relationships and lead their subordinates accordingly in order to achieve the company’s mission and objectivity. Leadership overall plays a very important role in the success of a company because the leader controls their subordinates behavior. If subordinates have uncertainties that are not directed accordingly it can result in an unhealthy environment, and in turn it will affect the growth of the organization, therefore good leadership is necessary.

This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints are discussed.