Who Is Serving As A Customer Service Manager For A Major Retail Bank

Personality theories, or models, are metaphors for describing something which is intrinsically indescribable, the human personality. Currently, one of the most popular approaches among psychologists for studying personality theory is the Five-Factor Model (FFM) or Big Five dimensions of personality. This essay will explore the 'Big Five ' personality constructs and seek to explain how useful they are to understanding how people are likely to perform in a work situation. In conclusion, this essay will also discuss some of the arguments against the relevance and accuracy of personality testing within the employment context.

One main goal of psychology has been established a model to describe and understand human personality. The five-factor model of personality is the most widely used model in describing personality types. The components of the Big Five are extraversion, openness, agreeableness, conscientiousness, and neuroticism.

the five personality factor theory, as well as the theories on which it is based.

The purpose of this assignment is to have you explore dimensional facets of, the composite hypothetical construct, “personality.” You will do this by studying, self-administering, and then interpreting and reporting on the results of, several “personality tests.”

Barrick, M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44(1), 1-26.

The Five Factor model uses the following traits: neuroticism, extraversion, and agreeableness, openness and conscientiousness to rate someone’s traits on a scale of effectiveness as a leader. Each trait is explained below:

“The Five Factor Model provides a compelling framework for building personality measures that seek to represent the domain of individual terms broadly and systematically” (Briggs, 1989 as cited in McAdams. DP, 1992, p. 332). The FFM consists

Working at Kensho differs greatly from working at Goldman Sachs or other financial institutions, and their employees will most likely posses different personality traits. From the case, it is apparent that Kensho’s work environment is more laid-back in dress code, desk style, company size, and office environment (Popper, p. 9). This type of company requires employees to possess certain personality traits in order to be a good fit. The Big 5 personality trait model “proposes that five basic dimensions underlie all others and encompass most of the significant variation in human personality” (Pearson, p. 68). The five dimensions are conscientiousness, agreeableness, neuroticism (emotional stability), openness, and extraversion (Faulk, p. 12).

Allport defines personality as ‘the dynamic organisation within the individual of those psychological systems that determine his unique adjustment to his environment’ (Allport, 1937). An individual’s unique personality traits and attributes are a powerful indicator of how he/she will interact with the work environment. The difference between average and outstanding employees can often be solely personality related. As the employee is the most valuable asset to the company, ‘selecting the right employee during the process is critical’ (Carbery and Cross, 2013, pp. 41-53)

Companies have started to use personality tests in the past five years so that they can find a potential employee’s strengths and weaknesses. If questions and answers are quite accurate and test is done properly it can help an employer to find more about person’s advantages and disadvantages. It is very important to know because one of the most important points is that most of personality tests help to recognize unqualified candidates. “Although experts warn that many personality assessments don't deliver what they promise, legitimate scientifically validated tests are helping employers evaluate job candidates to select those best suited for particular positions. Other tests are designed to measure intelligence, honesty, management aptitude and other qualities.”

The Five Factor Model or Big Five model developed by McCrae and Costa factor together personality traits into 5 major categories. Those factors were Neuroticism (worried insecure, nervous, highly strung), Extraversion (Sociable, talkative, fun-loving, affectionate), Openness (Original, independent, creative, daring), Agreeableness (Good-natured, softhearted, trusting, courteous), and Conscientiousness (Careful, reliable, hardworking, organized). (Schultz & Schultz, 2013). They are able to include most of other lower order traits accounting for specific dimensions of individual differences in personality. (Schultz & Schultz, 2013)

The five-factor model (FFM), or the Big Five, is a comprehensive descriptive personality theory that explains and categorizes personality traits into five dimensions that provide comprehension of an individual’s personality (Huffman & Dowdell, 2015, p. 419). The five factors are as follows:

The Big Five has a huge effect on relevant and errand performance (Hurtz, Donovan, (2000). pp. 869). Neuroticism relates contrarily to job performance as employees are inclined to antagonism which prompts low job performance and fulfillment. Extraversion interfaces decidedly to job performance as employees are sure and blend around with individuals rapidly which prompts high errand performance and job fulfillment. Pleasantness likewise ended up being a substantial indicator for preparing (Judge, Higgins, Thoresen, Barrick, (1999). what's more will prompt superior as employees with these traits get alongside individuals rapidly. The openness and the amenability traits likewise have a few disservices, for example, open individuals may skip jobs frequently and pleasant individuals may surrender their accomplishment in satisfying other individuals. There are three motivational variables that influence the Big Five which thusly influences job performance. They are striving for common union (getting alongside individuals in the organization), achievement (being errand situated) and status (being in front of individuals in the organization). In spite of the fact that, exploration demonstrates that status striving is unequivocally interfaced to performance. These three variables spur an employee to work harder which builds employee performance (Barrick, Stewart, (2002). pp.

Therefore, the applicant must possess certain personality characteristics, in order for the customer to be satisfied and for the employer not to lose customers. We considered the Five Factor Model test to be the most appropriate for this type of job. The test is comprised of five different dimensions: Extraversion, Agreeableness, Conscientiousness, Neuroticism, and Openness to Experience. We can predict that high extraversion, high agreeableness, and emotional stability are the best predictors of job performance for this job because the job analysis demonstrates that the applicant must be friendly, have patience, and is not

A largely effective method of breaking up the human personality is using the Big Five Factor Model, this presents five traits (extraversion, agreeableness, conscientiousness, neuroticism, openness). Many studies that been done on each individual trait and their respective influences on success, however when individual traits are studied to observe their effect on academic success it is clear that some traits are more desirable than others if one is to strive within an academic setting (ETS, 2016).