Why An Individual Colleague Has Difficult Behavior

Dealing with difficult customers can have a range of implications to staff and the organisation. HR needs to consider:

Among the things that this book have taught me is the necessity to encourage workers. If management is treated as an art, it should be an accurate art of respect and recognition. This way, the employees will be effectively organized. The qualities of sense,

Jenson interviewed business executives from diverse industries and organizational size, he stated that one of their largest challenges that leadership were concerned with was staffing – finding the correct personnel, keeping them, and ensuring they buy into the visual modality of the system. Having the right staff is important for any organization. With the right staff the company will retain loyal personnel who will not compromise the integrity of the business.

The employee needs to be performing at the optimal level and displaying a good attitude toward the company. If the employee does not exhibit these characteristics, then productivity of that person decreases and then the quality of the mission decreases. The leader needs to see these happening with the employee to make sure they are not causing destruction to themselves or the company. If the leader does not address the poor performance, then the employee will continue to act that or even get worse. When an employee has a bad attitude and bad work ethic it can transfer to other employees as well. When no one care to work for the company or have a good attitude about work, then the company will become unsuccessful. When the employees do not care about the company, the company then will fail because its counterparts let it fall to the way side; or in the military the mission from command will not be completed and disciplinary actions will be

Managers need to be able to plan ahead and to set objectives and co-ordinate the work force, delegate

Governance and accountability: This is to ensure that the manager’s answerability, blameworthiness, liability, and the expectations on good delivery of service. In other words, the manger has to be held accountable for the work of others and must be transparent in his/her conduct. 2. Systems and processes to promote communication: There must be a good system in place to ensure smooth communication. The system should include email, communication book etc. 3.

Meeting with staff, providing the opportunity to discuss concerns, ascertain motivation and build relationships between management and workers. Collect and analyse performance figures and observe trends, (for example absence levels, retention, production or customer service). Use staff satisfaction surveys to determine the mood of employees. Promptly analyse responses to identify areas requiring action.

The staff, in other words “the people”, are the most important part of any business. Leadership needs to ensure they clearly communicate their Business Strategy, Behavioral Vision, and ensure their skills alien with the work that needed to be accomplish to successfully meet the overall business goals. Aligning “the people” within the business strategy is very important, but also very hard to do. According to

1. Most employees are behaving properly. They know better what they are doing, making them care more about their jobs. However, some people did not understand all the needed concepts. Also, some employees do not want to participate, they are either not “numbers-oriented” or find the Process too costly in time. This makes it hard to schedule meetings and to initiate meaningful discussions.

A good manager will consider the work to be done and the employees available to perform the work to avoid overload. In case of absenteeism, they will find a way to fill the created space and ensure that quality and quantity is met without overworking the present employees. Alternatively, if the work is not urgent, it can be suspended for another day when the right number of workforce is present. In case of any faults in the production system, a good manager will first ask for the factors that might have contributed to the problem before taking actions. This promotes happiness and job satisfaction among the workforce. A bad manager does not care about the amount of work to be performed by each employee and what they care most is to achieve the daily production cost. Any faults resulting from employee fatigue due to overload of work may lead to punishments and employees are not given time to explain themselves.

Culture and Employee skills: Deep rooted quality consciousness and team spirit. Highly skilled staff and high morale. Good labor elation with effective policies leading to high level of empowerment.

• Weed out poor managers. Dissatisfied workers dislike poor management. Act quickly to preserve your credibility in the workforce. Remember the law of procrastination. “No matter how long you ignore a problem employee, his or her behaviour will not improve-act now!”

Staffing has been an important aspect in all types of organizations’ development. More and more companies have noticed a good staffing plan could increase productivity and reduce operation costs in terms of lower turnover rate and transition costs. Good staffing could be able to minimize cost in order to maximize profit, because it could assist the company to stay more competitive within the industry. According to the definition by Dr. Green, “staff is the process of identifying work requirements within an organization; determining the number of people and the skills necessary to do the work; and recruiting, selecting and promoting the qualified candidates. It is the selection process of

Management is one of the most important human activities and has critical impact on life, growth, development or destruction of an organisation. In an organisation, managers with any rank or status should understand their basic duties i.e. maintaining a sustainable conductive environment where people can fulfil their commitments and objectives through collaborative approach. (Akhtar, 2011) A manager is responsible to achieve the business’s goals, visions and objectives by planning, organising, leading and controlling. Dubrin (1994) stated that in every organisation each member of staff must plan, organise, make decisions, and control the resources they need to accomplish the results expected

Every organisation in the world today is putting a lot of efforts, time, and resources in the human management. As this is, an excepted reality that no organisation in the world can vie in this globalised world just on the mere basis of their product and services. In order for an organisation to be successful, it has to invest substantially into the domain of people skills, and their behaviour. Due to stressful working environment, many organisations loose employees due to lack of motivation, stress, lower employee job satisfaction and other contributing factors of behavioural sciences and psychology. All these factors have negative effects on the organisation and organizational behaviour simultaneously. Many experts are in concord that