Assume you are in a leadership position in the organization. How could you impress upon employees the importance of answering customer messages in a timely manner? How could you make this easier for employees?
Good business practice suggests you answer emails within 24 hours, however, if you answer within 10 to 30 minutes, your clients will be impressed. Even if the response only lets them know that you are aware of the issue and that, you will be getting back to them during normal business hours. This is called exceeding expectations and a way to make our clients, our partners. Your customers do not want to wait days or even hours for responses to their questions or help with their problems and, in many cases, if you force them to wait they will take their business elsewhere. Being available and responsive to customers is a precondition to giving A-plus information. I can make it easier for the employees by providing all the resources to the employees. I will allot a time slot in which the employees all will do is to answer customer messages. I will organize seminars or webinars for the employees to realize the importance of answering customer messages in a timely manner. I will make a company policy that answering customer messages turn around time should be within 24 hours. I can create an app or software to keep a track of customer messages and their period of response.
Develop a plan to audit the communication effectiveness of your company. How would you go about this?
The collection of private, commercially oriented organizations, ranging in size from sole proprietorships to large corporations is referred to as
1. What is the most “jealously” protected kind of speech, according to the court in this case? (3 points)
All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.
Customer service often require speedy response. If a problem needs a superior’s approval or being reported to someone soon, a worker can contact the person and get a response quickly without leaving his or her desk. It helps customers avoiding waiting for a long time and it lead up to even their satisfaction.
1. What factors contribute to the rapid pace of change in business? Is the pace likely to accelerate or decrease over the next decade? Why?
monitor the effectiveness of the communication methods to ensure that staff have understood and have
Since we’re living in a technological time of high expectation, the same applies to customer service. People want to see how their needs are being taken care right away. I know this isn’t always possible, but at least we should try to find a balance between the client’s hurriedness and the office responsibilities. Therefore, as one of my goals is the patrons to feel their questions are taking care as soon as they mailed to us. I quick message lets them know that we receive their request, and to wait for
2. Laws must be static and unyielding in order to provide stability for a society.
In the fast-paced world that we live in, communication has become a way of life, especially within the business environment. From a manager's point of view, communication is the key to the success of many objectives and goals set by individuals and upper management. Unfortunately, management at every level is experiencing increased tension and uncertainties from lack of communication within the workplace. "Therefore, the need for new strategies such as listening preparations, which includes the mental, physical, and behavioral aspects required for communicating and listening
In my opinion, I believe the two most important suggestions fro communicating are share information with employees as soon as possible and give people multiple opportunities to share concerns,ask questions, and offer ideas,and make following up with answers and updates a top priority. Sharing information with employees as soon as possible is a good way to communicate with employees because they see that you care about them, and you give them opportunity to know what is going on. Also, this makes employees feel comfortable at work and trust the employers. Moreover, giving employees multiple opportunities to share concerns, ask questions, and offer
In conclusion, managing communication in the organisation is important so as to perform basic functions. Managers should be effective communicators with high levels of fluency and professionalism and must be aware of the communication cycle to achieve team goals. Effective communication within the workplace like in the company’s technical office keeps the team involved in the delivery of customer focus which increases commitment to the organisation and make for a better relationship and understanding within the team. An effective communicator understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication. The correct use of the process helps to uncover barriers and determine effective preventive steps to avoid those barriers. Furthermore, within the communication cycle, it is essential to get regular feedback, which also helps evaluate and improve the communication process which in turn can be used as a basis to develop personal development plans, identify communication strength and weaknesses
The provision and use of personal protective equipment could include using gloves, glasses, earmuffs, aprons, safety footwear, dust masks.
Ethics and moral obligations are issues we all encounter at one time or another. In the professional setting, all people should act in a manner that would uphold the good of society. To be ethical, one has to determine their obligations, moral ideas, and moral philosophy (Boatright, p. 19, 2009). The case analysis involving Jacob Franklin was a perfect example of how an individual can face the dilemma of doing what is right or wrong. Businesses have their own code of ethics, and the employees within the business have to determine whether or not they will follow the company’s code of conduct. I will discuss several ethical issues in the case analysis including; failure to report information, remaining silent regarding faulty equipment,
Designing a communication plan has some objectives that it is to be achieved. The plan is set to assess how the program that is to be implemented within the organization is to fit in the whole strategy that is employed by the organization under discussion. The benefits that are associated with implementing the strategy are also to be discussed. The roles of the
Business plays a major role within our society. It is a creative and competitive activity that continuously contributes to the shaping of our society. By satisfying the needs and wants people cannot satisfy themselves, businesses improve the quality of life for people and create a higher standard of living.