Why Entitlement Is Becoming An Epidemic

Entitlement, the belief that one is deserving or entitled to certain privileges. What does this mean in our society? Our country has become an entitlement society. Causing a negative effect not only to our generation, but to our economy as well. This culture of entitlement is teaching an entire generation to be dependant on the government. Breeding a generation with little motivation and ambition. Our country's values which say we all have the ability to earn prosperity through whatever means necessary within the law. It isn't right to take from the hard working class to give to those who aren’t in true need of government assistance.

Margaret Wente’s Globe and Mail article on the existence and characteristics of the entitlement generation in Canada is both opinionated and thought provoking. The author strongly supports that the entitlement mindset is quite prevalent in Canada’s universities, has been nurtured by its preceding generation and has led to students’ unrealistic work expectations. Although Wente effectively communicates her opinions regarding the entitlement generation, her arguments are compromised by poor use of appeal to authority and a polarized approach to the topic.

I chose to write about my experiences as a cashier working in customer service because it expresses Joan Didion’s theme of accepting things you cannot change which is, in this case, the customer. Although the tone throughout the piece implies that I am annoyed by the trivialities of my job, I would like to explain that I do not hate being a cashier, in fact I love it and I could not be happier with my job. However, this does not mean it is without its “special” moments that I have experienced with certain customers, and that’s what this essay is about. My intended audience of this piece are people who intend to get customer service jobs to warn them of what they may experience. I also wanted to aim this at people who think that they always need to get their way because accepting a situation is better than trying to change it

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

Sammy’s experience gave me a personal insight to an experience I once had while being employed at Kroger. The location of the Kroger I was working at was just about to have a grand opening. We had all gathered to the front of the store to have a store meeting to prepare for the opening. Our manager at the time was speaking to us and just telling us about how he was expecting everyone to be on his or her tasks. He wanted to make sure that no one had any questions or concerns of their jobs.

The universal truth that feelings of entitlement restrict enlightenment is evident in the essay “What is Poverty?” by Theodore Dalrymple through effective presentation of the Marxist Theory and Psychoanalytical Theory. Firstly, the universal truth that feelings of entitlement restrict enlightenment is displayed by the idea that enlightenment is not given, but it is achieved and discovered. Being given something is not the same as working for it and earning it. When an individual may be given something that the feel is an entitlement, they do not feel or understand the effort that went into gifting or giving them the object. The idea is showcased through a quote from the essay “What is Poverty?”:

My people regard themselves to being committed and having faith in a particular religion, but what does this mean exactly? To some people, it’s this expectation to take this leap into the unbelievable and if they didn’t they would be criticized or perhaps in less developed regions executed. Apprehension towards God is simply not even a question in some of these regions since their lives depend on it. With reasons like this, it seems to me that religion in itself is a sham to create this false sense of entitlement to the world as well as an unfair hope of an afterlife, so to me I can’t believe in faith based religion. In theory much like love, faith is this grand idea that someone could love something for no apparent reason other than to just to be infatuated with it. This couldn’t be farther from the truth though as no one in this world does something for nothing. There is always a motive to any one person’s actions whether for greed or self-comfort. It’s also possible that I have the whole idea wrong, since I’ve never been able to remove this discomfort that there is nothing more to life than to just be here.

When I was working at Target there were two mangers that I was to train and help if they needed it. The conflict was that they come in and changed everything in our stations. Which was uncomfortable due to that I had more experience and was working there longer. Nothing work well within the ream after that point.

Customer service can be taught anyone to a certain point. That being, interacting with the customer for their immediate benefit or encompassing positive language in their conversation with the customer. However, there are some who just don’t have the ability to interact with customers. Whether it be a personality trait, inability to interact with people, or they just don’t want too. The best way to start teaching good customer service skills is with management. Management must first develop a positive work environment in where they treat their employees. An environment where employees are treated badly fosters an avenue for them to treat customers the same way. As I stated, nearly everyone can learn basic skills along with exceptional customer service skills as well with extended training. But there is a certain percentage of people who have the knack for truly exceptional customer service skills, usually inherited with one’s personality. Things that can’t be taught commitment and enthusiasm, you have to like who you work for and what you do. This can be faked, how you find out? The employee finds a slightly better paying job usually with no relationship that the employee was previously doing.

Training in the retail industry is very important and will be the starting point for every single individual who works for our company to understand how they are representing the company. It will also give new hires a chance to learn more about the company history and what makes the company a unique one to work for. There are several ways that new hires should be trained when working in retail customer service including: presentation, case study, role play, modeling and on the job training. All of these trainings include a way to train individuals who learn differently, such as auditory, visual and kinetic. This is the best way to train new hires if there are a large group of individuals so that everyone is able to learn the information and apply it. This eliminates any way for a new hire in the retail industry to not understand the material.

Sawaoka, Hughes, Ambady (2015) examined the association between power and sense of entitlement. Studies have shown that those with an induced sense of power perceive that they deserve better results than others. Sawaoka, Hughes, Ambady (2015) mentioned that those with power are more likely to engage in unfair behaviors, such as cheating, lying. Ironically, other studies have also indicated that the powerful are more likely to notice and point out other people’s unethical behaviors. Although most studies have acknowledged that the powerful are more likely to commit unfair actions, few studies have examined how they would react when they are victims of unfair treatment. Sawaoka, Hughes, Ambady (2015) examined this phenomenon, and whether the sense entitlement could heighten sensitivity to unfairness to the self, through five experiments.

When I worked at Popeyes, my position was a crew member. The atmosphere varied everyday but the one thing that remained the same was the goal of making the customer happy and satisfied. When I arrived, I had to log in and look on the board to see where I would be working. Most of the time I worked drive thru. Before taking my first order, I had to count my drawer and make sure that it contained the same amount listed on the drawer sheet. After that, I could start my day. When taking orders, I had to remember to

Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or

Greeting customers is the first step to give good customer service, but it certainly isn't the last. I work in a retail store and almost all of the other associates are also seventeen year old girls. We all get along and are friends outside of work. This makes the work

During research on this final project, the author found an example of Wal-Mart's communication in backing customer service. A Wal-Mart customer returned a completely thawed turkey including all the fixings for a dinner because her relatives could not make it due to car trouble (Now That's Customer Support, 2006). Wal-Mart returned the customer's money which was $19 plus some change and the customer returned the complete turkey dinner which included two boxes of stuffing, some cranberries, stuff to make pumpkin pies, green beans and a package of rolls (Now That's Customer Support, 2006).