Why Is Dispatch Center Important

Eventually, every organization faces staffing challenges. However, the difference lies in the manner a company reacts to staffing issues. Staffing issues can be internal, external, or both. In addition, the intensity levels of the issues may vary from company to company. Recently, the Virginia State Police suffered from several staffing issues. This paper will address the specific staffing concerns with the Virginia Police Department, the ineffectiveness of the situation illustrated in the article, and ways the police department could have done differently or prepared itself better.

Emergency telecommunications otherwise known as 911 dispatching is a fast paced and exciting work environment. During a twelve hour shift, the dispatchers never know what is going to occur, nor do they know when it is going to occur. Hours of boredom can be followed by minutes of sheer panic and terror. They deal with everything from domestic violence to medical calls, traffic stops to house fires. A 911 dispatcher doubles as a communications liaison for police officers, deputies, medical personnel, and fire fighters. Emergency telecommunications often known as dispatching can be broken down into four major categories: law enforcement, fire, emergency medical, and call taking/administrative.

The organization that I have selected is the 911 dispatch center that I worked for prior to my retirement (sadly I am not permitted to identify it). The work at the dispatch center entails answering and processing both emergency and non-emergency phone lines and dispatching local agencies for both emergent and non-emergent calls for service. The features of the BMG that I will be looking at for this paper are the development and assignment of the organization's daily routines and the organization's socialization procedures.

Many police departments both across the country and throughout the world have found themselves struggling with manpower resource issues. Having enough officers on call to effectively meet the needs of the community must always be the priority, but it is a priority that is often overlooked by those who delegate financial resources to these departments. Being tasked with performing a job more efficiently and still using the same levels of resources requires a creative and lateral approach. One such method for meeting this increased demand in law enforcement is the employment of call volume analysis and the subsequent changes in scheduling that the results suggest. In most cases, the solution

Many department, including BCoFD, are looking for different solutions to help fix this tissue. The goal of this research project is to conduct a needs assessment and provide recommendations to the Baltimore County Fire Department for an outline of a curriculum for a CP course based off the findings of the needs assessment. Extant data was collected by using inclusion and exclusion criteria requirements in the data collection tools from both ImageTrend and National Fire Incident Reporting System (NFRIS) for non-emergency calls. In 2014, BCoFD initiated a specific policy for non-emergency responses that was collected through EMED reports in ImageTrend. During that year, the number of Non-Emergency Responses came to 8,590. In 2016, non-emergency responses came to a total of 12,102, almost 3,500 calls more from 2014. As of March 30th, 2017, the total non-emergency call responses were at 3,615 and continuing to grow. Not only non-emergency calls are climbing, but the total call volume for BCoFD is increasing more and more each year. Since 2013, there has been an average of 5,705 increase calls each

Duncan, Dustin (June 06, 2015). 911 bill calls for consolidation of dispatching centers. The Southern Illinoisan. Retrieved from: http://thesouthern.com/news/local/bill-calls-for-consolidation-of-dispatching-centers/article_742da859-1648-5a1a-9a4b-0019308264a8.html

Third, officers resolved most events through hospitalization. Subjects rarely were arrested.”(Skeem,J., Bibeau,L.,2008 pg.203) Even though many of the outcomes are strengths, there were some weakness pointed out in this program. One was the events police officers were responding too, such as was the level of crisis as high and or dangerous as they were assumed to be. Two the reporting was done by the officers themselves, the possibility of bias may have occurred.

The police have a certain code they use over the radios to determine how dangerous or life threatening the issue is. When you call the police, the phone call goes to the control room and they will assess the situation and decide on what code to give it the code will play a vital part in whether or not they get

In light of these legal changes, officers needed to construct their domestic violence cases under the assumption that the victim would not be participating in the prosecution. The case commenced at the time the call was received by dispatch up until the case was presented to a judge or jury. Therefore, officers needed to complete the proper procedures to secure recordings of the calls made to the 911 dispatch center to report the domestic situation. In addition to having the subject, victim and/or witnesses complete written and/or video statements, the officer must diligently identify, collect, and photograph evidence at the crime scene (Ellison, 2002). This required officers to visit the victim several days later to photograph bruising, because some bruising

In the Disaster in Franklin County simulation (Regents of the University of Minnesota [UMN], 2006), there were several key personnel in the incident command team. This concept is utilized in real disasters when the Public

Recommendations were made following the shooting to implement a command center with personnel able to take command at the beginning of a crisis, control assembled personnel, and to communicate objectives clearly (Erickson, 2001). This came after the failure of law enforcement to set up a successful command center whereas Fire and EMS successfully instituted an incident command center based on

The first responding officer begins the investigation immediately upon receiving the call from dispatch. It is important that the officer makes note of the information given from dispatch. The circumstances of the initial call determine the speed of the response as well as whether the responding officer uses lights and/or siren. If the suspect in the homicide is still in the area, the officer would probably not use siren and only use emergency lights as needed unless the suspect is a threat to others. The purpose of a silent response is to arrive with the highest degree of surprise possible, in order to possibly catch the suspect or suspects before they leave the area of the crime. If the suspect is a threat to others or than a siren may be helpful in deterring further violence. Other factors to consider in response are; the distance, traffic density, and timing of the reported homicide. Safety is the number one concern for the responding officer. That includes safety of the public as well as personal safety. One death should not turn into multiple

Ms. Rodriguez stated she called 911 because she wishes to report her son is being bullied. I informed Officer J. Conser, I would handle this call and to have communication reassign the call to me. I introduce myself as the School Resource Officer (SRO) for Brogden Middle School. As we walked back towards the lounge

al).  An eye-opener that called for a serious re-evaluation of the current service became evident in a review of incoming calls, “in 1991, 60,000 calls to the police complaint line were abandoned by citizens prior to being answered. Many of these callers, in an attempt to contact the police, then called the 911 emergency line, tying up this emergency system (Griffiths et al., p.241)”.  The re-evaluation of the service, lead to  necessary changes and improvements being made, which resulted in the EPS adopting the model of community policing in their area.

When a disaster has taken place, first responders who provide fire and medical services will not be equipped to meet the demands for many services. Several issues such as the number of victims, communication failures and road blockages will stop people from accessing emergency services they have come to expect at a moment 's notice through 911 emergency services. Individuals will have to rely on others for help in order to meet their immediate lifesaving and life sustaining needs. If access is blocked or the agency’s capacity is exceeded, it may be hours or days before trained help arrives. There is a four-phase model that organizes the events of emergency managers. This model is known as the “life cycle” which includes dour