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Why Is It Possible To Respond To Train Passengers?

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My only idea was to have a manned twenty-four hour phone line available for stateside family members to call and get updates. They should also assist the passengers during their travel home, if they had any problems with the travel arrangements made by Carnival. It is always better to deal with a live person, who can show empathy towards the situation. I could only image the response of a passenger, who just went through this ordeal and then experienced flight delays while trying to get home. Once the passengers are home, they still need to have a priority phone line set up. This number should be on all written communications to the affected passengers. The customer service agents manning this phone, need to be seasoned professionals who perform at top levels within the organization. This way, as the passengers call back in with questions on refunds, and booking their next trip, the agent is aware this customer is not just a “typical” refund and re-book customer. That extra help, understanding and patience as choices and decisions are being made will go a long way towards restoring confidence. The firestorm will resume if this group of passengers experience problems with refunds and future travel. …show more content…

Their audience of future travelers will remember hearing about the problems on board the Splendor. If they do not believe the ships are safe, and kept in good condition, they will choose a different cruise line, or type of vacation. The travel and vacation industry reflect big money in our personal spending budgets. “A recent Nielsen Global Confidence Survey found that after providing for savings and living expenses, the number one global spending priority is for vacations” (O’Rourke, 2013,

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