William Edwards Deming – Total Quality Pioneer

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William Edwards Deming – Total Quality Pioneer

Warren Edwards



The purpose of this paper is to define quality and its elements and explain why the elements of quality are useful in today’s environment. W. Edwards Deming is the pioneer chosen; how Deming used the total quality elements making him successful will be discussed. The future of quality will be addressed with my predictions for the end result.
Quality And Today’s Environment

Quality is defined as a measure of excellence or state of being free from defects, deficiencies, and significant variations (Business Dictionary, 2010). Ten elements of quality my former employer used in daily operations are; commitment, governance and accountability,
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a. Remove barriers that rob the hourly paid worker of his right to pride in workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. b. Remove barriers that rob people in management and engineering of their right to pride in workmanship. This means, inter alia, abolishment of the annual or merit rating and management by objective. 13. Institute a vigorous program of education and self-improvement. 14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job.” Initially Deming was recognized for his work in Japan, he taught management radical concepts for that time period during the 1940’s. During the 1960’s he was recognized by the emperor for his contributions in helping to re-stimulate Japan’s industry. Notably Deming was recognized in the United States as a successful consultant who concluded that management needs to set the example and managers need to be good listeners to improve problems. He was also against full automation, robots are important but they require a human interaction. Another radical concept Deming discussed was lowering quotas and increasing quality. The theory is that the industrial revolution has caused organizations to shift focus from customer quality to production limits. By changing management’s way of thinking troubled companies like Ford could increase profits by offering successful vehicle lines.

Future of Technology

Technology is
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