Woodson Chemical Company

For instance, within the customer service center there is a separation from billing, to customer service. In addition, engineering and other behind the scenes departments like human resources function separately as well. The organization is seen as divisional based on the separation from geographic areas. One other important aspect is the Kansas Gas services is a part of the Union, and the other divisions do not have union represented employees. In order to make the organization a more cohesive unit it set out a strategic plan to Become One. Becoming One for the organization was to find a way for the divisions to share their best practices and become a solid unit, to Become One.

My company will be organized into three main branches: Administration, Operations, and Support. The Administration branch is responsible for the overall hierarchy of the company, such as the owner and upper management. Upper management would coordinate between the branches and day to day

Each division is operating independently with its own division manager. Also, each division’s performance had been judged on its profit and return on investment (ROI). The company policy of decentralizing responsibility and authority for all

One of the primary areas of concern, noted by customers, is the order-information process. As more expansion and growth has happened in the sales and distribution areas, the bottleneck of information has become extremely problematic.

Provision of the right information in the right place and time: is the key to achieving high levels of efficiency and quality.

Quality customer service is indispensable for any company in the transportation industry; proving to be a leading factor, along with price and product, as to why customers will stay or stray (Wadhams, 2014). A few strategies used by leading industries to obtain higher satisfaction service levels include: practicing anticipatory services, adapting to changes within the industry in a timely manner, invite interaction, exercise discretion, stress safety, develop relationships on a name basis, and show transparency. With consistency, each of these procedures can lead to an outstanding customer service base and provide the framework for a strong, committed, and long-lasting organization displaying customer appreciation and rewarded with customer loyalty (10 Customer Service Tips from the Transportation Industry,

My first recommendation would be to move as many customers as possible over to the internet based ordering and billing system. Approximately 9,500 labor hours can be removed from the current ordering process. Additionally, the cost drivers of processing manual orders and the manual entry of item would be

For instance, with Amazon offering same-day shipping, communication is vital at every level for them to be able to achieve this service. The consumers want to know where their shipment is at any point in the day. Such services have created the need for companies to have the capability to interact with consumers quickly and efficiently at every point along the supply chain. Companies can no longer plan their working hours and respond to consumers when convenient for them. The only way suppliers can achieve the pro-activeness and speed that is needed to compete in the online marketplace is by monitoring and reacting to customer needs in real

Furthermore, the organization may also be split into multiple divisions to maintain a small-company philosophy (Daft, 2007).

Businesses have numerous key departments which keep the structure running appropriately and supports the business to build and embellish in all worldwide markets. This report will consider what the key departments do for the business, in addition, this report will enlighten the research procedure used and significant complications which have been encountered throughout.

The major problem of this sort of structure is that individual divisions tend to promote their own objectives in a way that takes wider, corporative strategies at a critical point. Thus the

Maximizing customer service: Customer service refers to the firm’s ability to satisfy the needs of its customers. In Inventory and warehouse management, inaccurate customer demand forecasts, changes in the original orders of customers, and the lack of management leads to poor customer service level in terms of long delivery times, delivering the wrong product to customers

Employees could relate themselves to the divisions & there was a sense of cooperation. They now focused on meeting the financial

WCC should also look to remove organizational barriers associated with the divisions of the company. They should investigate having either centralized or a hybrid administrative, marketing, and manufacturing to better align logistics. It appears too that communication and managerial alignment need to be evaluated to reduce the layers of management.

The marketing department, responding to customer demand, communicates with several distributors and retailers as it attempts to determine ways to satisfy this demand. Information shared between supply chain partners can only be fully leveraged through process integration.