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Work Life Effectiveness Of Wal Mart Essay

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Work/Life Effectiveness Interventions Work-life effectiveness is important in any industry. Work –life effectiveness is what creates a healthy balance between an employee’s career and personal life. The way work-life effectiveness is defined depends on the culture and values of an organization. Here at Wal-Mart sales is pushed to the forefront followed by the customer service experience. This total rewards plan wants to challenge those norms and place the employee and their well-being as a priority to the organization. The customer service job family is the first line of defense with customer interaction for the organization. This group of positions is responsible for interacting with hundreds of customers on any given day and ensuring that all customers are provided with exceptional customer service. “With 1.3 million workers, Wal-Mart Stores Inc. generates 60 percent of America’s retail sales and posts annual revenues in the ballpark of the gross domestic product of some European countries”(Bates, 2003, p.54). These numbers demonstrate how the work load of Wal-Mart employees can be strenuous in order to consistently provide service for the customer. While many employees who fill these positions are part-time employees there is also a great number who work full-time hours. Part-time employees were not offered the same benefits as full-time employees up until recent years and financial compensation is an evolving facet as wage laws and mandates are being updated from state

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