Workflow Analysis For Outpatient Registration Process

* The registrar should also be granted access to the surgeon’s office notes to review any demographic information. This will ensure consistency and identification of information that may not have been documented during the surgical check-in process.

We will make sure that per our hospital policy we will I.D. the site at admission, whenever there is a patient transfer, and at preop we will communicate this with the patient whenever the patient is aware. We will strive to make sure that the surgical sites are appropriately marked per the site I.D. policy and that the patient is interactive in the process when applicable. As part of this policy we will also make sure that all necessary medical records and labs are readily available for the procedure. We will also make sure that all possibly needed equipment and supplies are present.

Appointment/Registration - This determines whether an individual is an established or new patient; if the patient is new, then insurance information is obtained and verified to make sure that the patient qualifies to receive services from the provider.

A focused audit will be done on all patients undergoing operative or invasive procedures for the next year. Results will be analyzed by the nurse manager and discussed at staff meetings. Evaluation of compliance will be done at the staff meetings and any recommendations for improvement will be discussed and approved at these meetings. Implementation of any recommendations will be instituted the following month. Summaries of the audit and any recommendations for improvement will be sent to the PI committee on a quarterly basis.

Use at least two patient identifiers when providing care. Double checking of ID bands and ID/Driver’s license of patient if possible. Using labels to mark all materials /items needed for the procedures. A two person check off procedure must be implemented. Items requiring labeling include: patient records, signed consents, and all assessments, diagnostic tests and x-rays. Also included should be any item that is needed for the procedure (blood products, devices, and equipment). Using a matching system, so that all items in the procedure area are matched to the patient. The matching system must be completed by a minimum of two staff members. These staff members should include a qualified staff member, nursing staff involved in the procedure, recovery room staff, and discharge staff.

The very first stage of a patient's appointment should include the notation of the patient's demographic information as well as information about his/her insurance, such as the insurance payer and policy number. Any information that will be useful and/or necessary in a claim situation should be detailed at patient check-in.

The Information Technology Manager is to develop a Standard Operating Procedure for all Care Units to require the use of computerized demographic labels printed on-demand from Hospital LIS at the time of initiating patient orders. The labels’ quantity must be sufficient for each patient’s order to be placed on appropriate forms, as well as on all sample containers and tubes at the time of collection. Internal Audits are to be conducted on a quarterly basis in order to determine the effectiveness of this change.

Sharp uses a program called OnBase for patient registration. When patients arrive at the hospital, the admitting clerk scans their driver’s license and insurance card. Conditions of admission are displayed in electronic form and patients sign on an electronic tablet to indicate consent. Paper versions of patient registration is printed only when requested by the patient, otherwise registration is totally paperless.

Bar coding has been introduced into many hospitals in the last several years. Using bar codes on patients ID bracelets and labels for specimens has been the normal practice for Saint Francis Hospital for some time. However, the labels aren’t used as well as they should be to prevent errors in patient care. According to Wickham, Miedema, Gamerdinger, and DeGooyer (2006), implementing the use of bar codes for patient identification will prevent

Our role is to make sure we are completing forms thourghly and submitting all required documentation, as well as codes regarding the patients diagnosis. This information is necessary in order to prove why the equipment is necessary for the

Patient fills out and signs new patient registration forms. Copies of I.D. and insurance cards are made.Create encounter form and new patient chart.

A medical officer while taking data does them through billing in most of the occasions. The medical officer or the physician should use a universal billing form and also the global facility form on this occasion. The preferred form by the medics, in this case, is the AICPA and for the universal billing is from 1500. It is advantageous in that all patients can use it especially for the outpatient ones (Greene & Martel, 2012).

This section defined workflow, workflow management, workflow improvement concepts, theories and components. It has introduced software that could be used to support a workflow redesign endeavor. In addition, it has provided a basis for how an organization could begin to formulate and execute a plan to change the way work is done. This redesign, in turn, would allow for the use of information technology to enable the process of improved patient care and organizational performance. The remainder of this toolkit will focus on healthcare organizations that have used these tools to transform patient care within their organizations. By conveying their stories, the EHR Adoption Task Force hopes to demonstrate how such a journey can allow for improvement

“The Process Improvement in Stanford Hospital’s Operating Room” case has many issues when it comes to regards to its existing instrument provisioning process taking place within the Operating Room (OR) of Stanford’s Hospital. This process entails getting instruments ready for a surgery in the OR and the cleansing of these instruments afterwards; however, there are many problems that arise in this process.

What is workflow? Workflow is term that’s broadly thrown around across the board with no one clear definition. If I was asked to nail it down I would define workflow as any process or product that aims to streamline the daily workings of the office. Medical offices in particular benefit from efficient workflow as there are many non-revenue producing procedures that must be completed before a physician can even begin to focus on patient care or in other words to make the practice profitable. As you continue to read I am going to talk about EMR (electronic medical records), one of if not the most important innovation for healthcare in general and how this new technology has revolutionized patient management and drastically improved the daily