Working At A Hobby Lobby

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

When analyzing and review a company’s human resource practices it is important to fully understand the company’s business, history, culture, locations, and demographics. Hobby Lobby is described as one of the largest privately owned arts-and-crafts stores in the world. Hobby Lobby’s business consists of over 32,000 employees and over 750 stores in 47 states. (Why choose hobby lobby, 2017) Their headquarters are located in Oklahoma City and have three overseas offices in Hong Kong, Shenzhen, and China. Hobby Lobby was ranked #147 on Forbes’ list of America’s Largest privately owned companies. (Forbes, 2016)

Customer service studies show that when something goes right, customers give credit to the individual employee dealing with the problem; when something goes wrong, customers usually blame the organization itself. This fact makes it crucial for any

What are the standards of selling a service or product so the customer will not get furious? If we tried out best but they are still unsatisfied, what kind of response should we give? In this case “July at the Multiplex”, the plaintiff, Tommy, was not satisfied with the service that was provided with Royal 16 Theater. He demanded the money that he paid be returned. The theater owner, Mr. Plex

Try solving the problem by giving the person time to calm down and responding calmly. Then open discussion to resolve the issue at hand.

I’m relatively new to UX field. I’ve been studying HCI and UX over the last 18 months and currently I’m enrolled in an Interaction Design Specialization program. In my previous roles, I’ve always taken the initiative to identify and resolve frustrating customers experiences, but within UX I’ve really found the work I’m supposed to do.

You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take

A customer requested a cash refund for a two year old used item. I was unable to grant her request but was able to give a store credit. Although I followed policy, I struggled ethically with this incident. She was within her rights to request a refund; however, waiting years to return an item seemed less than prudent. The customer was dissatisfied, but I politely acknowledged her disappointment and made sure to explain the situation.

Question 5How did you go above and beyond the call of duty when dealing with a customer?

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

Kendall Jones, a leading Quality Testing and Release Manager in Raleigh fully understands that dealing with customer complaints can be difficult. There are very few people who actually enjoy dealing with upset or irate customers, but it occasionally happens in every industry. Jones says that handling customer complaints effectively is important to the long term health of any business. When a customer feels that their complaint has not been adequately addressed, they are likely to take their business elsewhere. Also, these unhappy customers are going to tell just about everyone they come across about the below par service they received from your company.

I understand that the Orders you provided were refunded to seller however it was not returned to your inventory and you were not reimbursed for that. Please accept my apologies for the inconvenience this issue caused you.

By the company reaching out to customers and working with them on how to repay the item purchase it generates a professional environment while still maintaining essentials of running a business.

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.

Yes, customer service is a problem. Customer service is defined by ”the ability of logistics management to satisfy users in terms of time, dependability, communication and convenience (Murphy & Wood, 2011).” These are the goals that are utilized in establishing customer service objectives. For those customers buying from small dealers provided extensive delivery times and therefore the time and not met by the customer service definition. In some cases, customers were told the item was out of stock and to cancel the order in order to buy a better from them for the same price and therefore, discrediting the small business. For those that didn’t have that experience for the small dealer, had the experience of having the item delivered and left in the middle of the kitchen floor which provided poor customer service. During the delivery, very little communication was between the customer and the delivery individuals occurred. The integrity and dependability of the product may also be in question by customers. Even though Ortega has from a product standpoint very few complaint in regards to the defects in the compactors.