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Working At A Rental Car Place

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“What is so hard about working at a rental car place? All you do is sit, smile and rent cars”, says the person who has never worked at a rental car place. Every aspect of working for a rental agency is challenging and demanding. You see a car rental agent is not just a car rental agent, we are magicians, therapists, punching bags, actors, track stars and maids. All the aforementioned descriptions are just my interpretation of who I am to my customers. To upper management and corporate I am an administrative manager, accountant, business analyst, and salesperson. This job isn’t for the faint hearted due to the amount of pressure and stress put on location managers by customers and corporate.
Two years ago, I applied for this job thinking that I would be able to promote easily and that I wouldn’t be with the company longer than a year. Shortly after being I hired, with two weeks of online training I was sent to work in what San Diego Off Airport locations affectionately call, “the beast”. “The Beast” better known as the Mission Valley Branch, is a 5 location branch, other branches have just three locations. Mission Valley does three times the rentals of any other location in San Diego. The beast is so scary that other Hertz employees refuse to transfer to the location as well as, 70% of the new employees placed in the beast quit the job in just three months. Unlike other employees, I have figured out how to survive the beast. In the two years that I have worked in the beast,

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