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Working With Edesktop Case Study

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Chuck has an excellent working relationship with the hospital staff and clinical informatics team. He is always willing to volunteer to work any hours needed to complete a project. Chuck volunteers to assist other facilities to complete their projects and fill in when increased staffing is needed. As the lead tech, Chuck works closely his team, assigning them tasks, working to consistently keep our ticket counts low and improve our response and resolution times to service our customers the best possible service we can.
Chuck’s detailed thoroughness and ability soothe upset customers make him an exceptional tech and asset to the Abrazo Scottsdale team. Chuck has the ability to relate to the customers and gain an understanding of their feelings …show more content…

• Working with eDesktop to resolve the issue with WOWs falling off the network in PHAZ market.
• Implantation of Cannon Fax Drivers as a fax from desktop solution in PAT and PreOP.
Chuck has been working to improve his time management, and reduce his tendency to allow customer calls and people dropping into his office looking for assistance to pull him away from tasks. I have seen marked improvement this year, but I would like to see chuck continue to work on this area in the coming year. Chuck Needs to learn to complete a task before taking on another, and to delegate and assign tasks to his team members, with deadlines, then following up with the person he has delegated to make sure they are on track, this will help him become a better leader in the future.
Another area I would like to see Chuck improve this year are his written communication skills. Chuck has a tendency when rushed to fail to double-check grammar and spelling before sending out emails or other written communications. I want him to be diligent in making sure everything he writes is grammatically correct before it is sent

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