Workplace Observation

It is clear the employee acted within the scope while filming. As a service worker who often closes the store, an employee should have experience with difficult customers late at night. As such, the situation fell within the normal course of his duties. The worker’s main goal was not a personal motive, but to close the store. He thought filming the plaintiff would incentive her to leave.

On April 28, 2016, at 4:35 p.m., Ms. DeBelle claimed she was working overtime while she was doing a store reset on the entire store. She alleges she was assisted by two employees, Arron Murry and Chau (unknown last name) and by Manager Ron Santos. The process is slow and would take a few hours until your morning rush comes, by taking out the furniture, setting up the pastry cases and restocking the lids, and everything is stocked for the morning hours. The insured stated as she walked around the back behind the front counter, she says she did not see the chalkboard which her Manager, Ron Santos took down off from the wall and leaned it against a piece of furniture with its steel forked shaped hooks facing outwards towards the walkway behind

She then turned around and pointed at a lady that was approaching the counter. I then turned around and asked her if she was the manager, at that point the lady said, “Her” and pointed at another lady that was walking with a gentlemen down the opposite aisle. Since, I was tired of the situation, I walked across the aisle and I asked the lady if she was a manager. I apologized for interrupting her conversation with the gentlemen; however, I informed her that I had been waiting for over 30 minutes for some assistance. She then walked down with me and she cut the material for me. I expressed my frustration to the manager as numerous employees knew that I needed assistance, yet no one came to assist me. She apologized, and immediately tried to find out who was responsible for that area.

It was a particularly busy night when one customer made a lasting impression on me. I was in the back booth of the drive thru so I was in charge of taking orders and cashing out the customers at the same time. The line was actually moving rather quickly and smoothly for the amount of customers we had. This was until I looked out the window and noticed that the next car in line was not in any of the pictures I had on my screen. Immediately I assume it is someone with a complaint about their order or just missing an item. When the car pulls forward I am greeted by a well-dressed middle-aged woman.

She appears to shut down when I have conversations with her regarding customer services, best techniques, and her approach.

The project I did was make a little something for all the volunteers at Casa. For four of the month for the month of February, I did a similar product using paint samples of four I wrote Indians boxes I heart you’re a childlike sense of fun and one of each of the four boxes. I also did a little something for the staff to hang it in the workroom where read on February 2nd and awareness of the number one killer in the US heart disease. February I looked on Pinterest to get the idea and then went to Lowe’s to find the paint samples I’ve been going to Michael’s to get the heart stamp and found an XOXO stamp at home. While I was looking up red nose day I found February 2nd national red t-shirt day. For March I made a gratitude game with colored

Observing this town was my job. There I was, sitting on a black swivel chair, with the bitter taste of black coffee at the side of my lip. In front of me stood monitors in various sizes, showing the quiet town through different security cameras, which were installed all around.

On June 23, at 1305 hrs. I met with Union Stewart, Jesse Cole and employee Steven Johnson (who goes by Stephanie). I advised both Cole and Johnson that I was not conducting a Criminal Investigation. I had received a complaint in writing concerning Johnson peering into the stall in female bathroom 1L109. Further, I needed to get her side of the story. I asked Johnson if she remembered entering the bathroom 1L109 on June 19, 2017 at 1230 hrs. Cole at this point requested to see the report of contact from Raina Alejos. After they reviewed the report of contact I continued my questions with Johnson. Johnson stated she typically uses the first stall. She noticed a that the first stall was being used and entered the second stall. She denied peering into the stall. I asked her why she used that bathroom when there are three bathrooms closer to her work station in the Call center. Johnson explained that is the bathroom she started using in March of this year is comfortable in use the bathroom.

The first place I contacted was St. John’s Lutheran Church in East Moline, Il. I called and talked to Cora Whipple who is the secretary. She informed me that they have food pantry that they do every Tuesday from 9:30 a.m. to 1:30 p.m. The duties Cora explained were packing up boxes and helping the recipients if necessary get the food to their vehicle.

At 7:00 PM on Monday, June 8, 2015, I had the pleasure of sitting on the outdoor patio of a small local Mexican restaurant called Pancho & Lefty’s and interviewing Monette Richards. I met Monette at a lecture held at the local library a year before, she was the speaker, and the topic was, How to be a Nobody, and Still Get Shit Done. I knew then, she was someone I wanted to get to know. Monette (Mo) is in her early 40’s and has short curly bright pink hair, and is self-taught in information technology (IT), with no formal post-secondary education. Mo, through a series of “bad, male dominated places of employment” (personal communication, June 8, 2015), has worked her way to her current position as an IT Specialist at a small collections company that she has worked at for the last ten

I do not like McDonald's, but other fast food, I would ask for a paper and pen or I would text a note to show to her/him what I would like to order (by the way, I am deaf). They were startled and did not want to interact with me. He or she would ask someone else to take their place. I was like, come on you did not have to do that and I won't bite. It irritated me. I hope the manager will educate those young people it is okay to take orders from deaf

The lines moved very slowly, it’s as if the cashier was taking naps between each customer. I finally reached the conveyer belt, and as I reached to start putting my items onto it, the cashier turned off her numbered light, made eye contact with me and started to speak.

At this point, I was getting extremely frustrated. Since I was buying a decent amount of clothing, my zone of tolerance narrowed and I had higher expectations.  I have worked in retailing as well and there are strict rules that need to be followed at all times. At the store I worked at there is supposed to be a greeter at all times standing by the front no matter how busy the store is. There is also someone supposed to be by the cash wrap at all times. This does not necessarily mean that you have to be behind it, but you could be folding clothes and cleaning up right next to it to keep an eye out. I do not know what Garage’s employee policies are, but if it is not required to have a greeter, they may want to consider it. This could have changed the way that my experience went from the beginning. Also, to make it a more personal shopping experience, an employee could ask if a customer needs any help. Frontline employees are crucial to the way a service is received and these employees did not make my time at Garage go well.  Also at my store, we were told that 99% of the time we have to honor a customer 's wishes even if they are wrong. This would make me more likely to come back. I knew that I was not wrong and the cashier should have just honored the price. It was not that it was just a couple of dollars that had to be taken off, it was the whole principle that she was so rude about it. The only reason that I would visit Garage again is because I like the

      She lost her last job because Health jewelry supplies went out of business. She made better money there than at Kohl's. That's how happy she was there before moving to Kohl's.  Her new occupation is at Kohl's Department Store as a visual supervisor. She does the graphics (poster) on the wall. Sometimes if O1 is not there in the morning she does the merchandising. Sometimes she does the schedule. Or cash office and does new hire orientation(NHO).  She does make pretty decent money for working there 10 years( in other words I don't know how much money she makes). She's always running around the store doing stuff. She lost 68 pounds after 6 months of running around because she got sick of sitting there for 8 hours.  She lost her last job because Thealtha jewelry supplies went out of business. She made better money there

He was a nice guy with a Indian accent. Who 'd a thunk it? A guy from India at a gas station? Yep. He was very helpful and told me "I vas sviping it too vast". So, he came out with me and showed me how to "svipe" it slower. And after he did...the result was still "see cashier".