Workplace Responsiveness Paper

communication needs must be addressed? In my current role as Care Supervisor I communicate with a range of individuals such as: service users,

REFLECTIVE ACCOUNT UNIT 6 ROLE OF A HEALTH AND SOCIAL CARE WORKER AT 7.15AM I CLOCK IN AND TAKE MY COAT AND BAG OFF AND LOCK THEM IN MY LOCKER SO I AM READY TO START MY SHIFT STRAIGHT AWAY, EVEN THOUGH I SOMETIMES SOCIALISE WITH SOME OF THE STAFF I WORK WITH I ENSURE I AM IN THE RIGHT FRAME OF MIND TO WORD PROFFESIONALLY WITH THEM AND NOT PERSONALLY SO THAT WE ARE ABLE TO WORK AS PART OF A TEAM AND ARE ABLE TO DO THE JOBS THAT WE ARE EMPLOYED TO DO, THEN I WILL WALK INTO THE DINING ROOM TO WAIT FOR THE NIGHTSTAFF WHO ARE ON, ONCE ALL THE STAFF FOR THE MORNING SHIFT HAVE ARRIVED THE SENIOR MEMBER OF THE NIGHT SHIFT WILL GIVE HANDOVER TO ALL THE STAFF WHO ARE STARTING THE MORNING SHIFT. THEY WILL GO THROUGH THE LIST OF RESIDENTS

Unit 5 Use and Develop systems that promote Communication Learning outcome 1 1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.

6. Explain why it is important to work in partnership with others (3.3.1) It’s important to form professional relationships with team members, colleagues, other professionals as well as individuals and their families in order to promote effective communication and effective ways of sharing accurate information. It will help to give service users the best possible care as everyone will be clear on each service user’s needs, wishes and preferences

In my work role I: • Provide Home Care to individuals, taking into account the history, preferences, wishes and needs of

A union is an organization of workers who join together in order to have a voice in improving their jobs and the quality of work within the organization. In many occasions, unions help employees of an organization negotiate pay, benefits, flexible hours and other work conditions that may arise. Unions have a role because some degree of conflict is inevitable between workers and management (Noe, 2003). In this paper, I will be discussing the impact of unions and labor relations within an organization.

Influence on Nursing Practice I consider my professional presence as mindful because despite the fact that my role as an acute care leader involves some administrative functions, it also involves directing the functioning of the staff, activities and services, care and labor of the department. This includes Implementing standards of practice, interpreting system and department policies and procedures and ensuring quality patient care and compliance with regulatory and legal requirements.

Others people may be able to provide useful information to support you in your work and you may be able to provide useful information to support them in being part of the individual’s lives. This is good partnership working. If there are communication difficulties with service users a carer or family member can share information with you about how you can best communicate with an individual.

Supervision 511 As deputy manager it is within my job role to conduct monthly supervisions which then lead into an annual appraisal. At this time I currently have three supervisees. Whilst holding one of these monthly supervisions with my supervisee I conducted a file audit of their case file as part

Our Head of Service comes in to speak to me about my role. She will advise and support me with my performance and

1.1 - Explain what is meant by: Diversity? Diversity means although people differ from each other it is accepting this difference and its value that brings richness and variety to society. Equality? Equality is about each person being equal and entitled to their rights and being treated the same regardless of their age, gender

This has enabled me to communicate with confidence when interacting with staff, parents and the wider community. I believe that the key to successful interactions is based on my ability to communicate clear, concise and accurate information that is focused on the objective. I adapt my language to suit conditions and never allow personal opinion or aggression to enter my communications. I maintain a sound understanding of the issues being discussed so that I am able to state facts. I continue to provide efficient and high standards of customer service to our customers, including coordinating responses to escalated customer queries. Ability to interpret and apply departmental policies and procedures when

A union is an organization of workers who join together in order to have a voice in improving their jobs and the quality of work within the organization. In many occasions, unions help employees of an organization negotiate pay, benefits, flexible hours and other work conditions that may arise.

Nordstrom Nordstrom’s employees and management are the company’s most valuable resource. An article written in the Seattle PI describes exactly why this is true. It states that, “Nordstrom salespeople make decisions as if managing their own business; they are trusted to do what is right. Everyone else in the company is there to help the sales staff make the sale and please the customer” (Mulady, 2009). The way the employees are treated and valued is a perfect portrayal of the company’s mission of providing the best possible customer service and value to the customer.

Scenario: As the new clinical manager at St. Agastine Hospital, I have noticed that employees feel overworked and have low morality. After careful examinations, I noticed that there is low communication between staff, unsure if their workplace safety is taking seriously, high culturally diverse In the organization creating unintentional miscommunication, and employment grievance regarding their work schedule.