CASE STUDY
Xerox Corporation
Question 1
Outline the management control system at Xerox. What are the key elements that make the system work?
During 1970s, the management system of the company was rigid and accuracy was emphasized, which compromised the management control quality and also lead to unnecessary bureaucracies. In addition, customers’ satisfactions were also neglected due to the bureaucracy occurred. Then, the company’s targets were set unrealistically by the numbers people i.e. the managers who set the goals. To make it worse, the targets made were based on inadequate data and analysis which ignores the internal and external factors of the company. Besides, the reporting and planning process were very long and
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The strategy was emphasized on the involvement by the employee, competitive benchmarking for maintaining their performance standards and the quality improvement process i.e. continuously improving company’s internal processes in coping with customers’ requirements.
In addition, Xerox has established several joint ventures with other companies in other regions in gaining the market shares in the region. For the access to Europe, Africa and Middle East – Xerox has made a joint venture with Rank Organization PLC, thus, forming Rank Xerox Limited and now the company is under Xerox’s full control since 1997. For the access to Japan and Asia, Xerox has made a partnership with the local firm and established Fuji Xerox (still maintained the joint venture until now). At the same time, separate arrangements were made with the South and Central American countries. In addition, Xerox India (formerly Modi Xerox), is the joint venture company derived with Dr. Bhupenda Kumar Modi in 1983 (Xerox has obtained a majority stake in 1999).
The Finance Executive Council (FEC) has evolved from being an accounting policy group to the added-value accounting group. Their role have greatly involved in formulating management decisions by working closely with the operating units. They have set their course in becoming a world-class financial operation based on their benchmark studies. In addition, the FEC has become the development centre for financial talents. The FEC has actively promoting trust
It is important to implement the right and winning strategies fit into the company’s internal and external situations which can enhance the organization performance, build sustainable competitive advantage and uplifting company’s productivity.
An analysis of Cabral’s Life and Death Among the Xerox People: Progression of Technology and Mechanized Life
“Access to good financial information is essential to success in the policy and financial management arenas” (Bartle, Hildreth, Marlowe. P. 222). Proper accounting is the cornerstone to working towards a balanced budget. The CAFR (comprehensive annual financial report)
S., & Hassan, M. K. (2012). The domination of financial accounting on managerial Commerce & Management, 22(4), 306-327. doi:10.1108/10569211211284502
Fantastic, Inc. is a case study which allows you to incorporate numerous financial and managerial accounting concepts into a single business setting. You will take the position of the company controller who will prepare the budget for the year ended December 31, 2006, using the actual data from 2001 through 2005 and information given to you by various departments. You will prepare a report for the president of the company describing the strengths and weakness of the corporation as well as to provide suggestions for the future. In short, you will be responsible for the planning and control procedures for the company from an accounting standpoint.
Throughout this paper a summary of the four elements of financial management will be discussed. A summary of generally acceptable accounting
In this process, the activities performed are evaluated to determine if the corporation’s goals are being achieved by the strategies that are chosen. If the results are not satisfactory compared to pre-defined standards, management must take correctives actions to adjust the issues. This strategy stimulates the ongoing process of improving performances within the corporation. Since the environment is constantly changing, it is
The Frank v. Xerox case involves events that date back to the early 1980s. Xerox is a large corporation that produces commercial multifunction printers and printing supplies. This court case is a combination of incidents that Xerox employees sued Xerox about. The reasons for suing range from discrimination because of race or gender, and hostile work environments. It is important that when employees start to feel mistreated or notice something has changed, they take the correct actions to resolve their dispute.
The measurement guidelines to verify strategy effectiveness are consistent and tracked have more to do with the training of employees in an organization and the implementation process of the strategy used. In many cases, employees receive new and improved tools that can establish metrics and standards that state what objectives need completing. In the same process, a training module that breaks down the tasks and responsibilities of all stakeholders and their expectations needs inclusion. This will enhance how each employee affects the
According Vermeulen, most new strategies are implemented. One of the chief reason for lack of implementation of these strategies is that ‘’ new strategies’’ are usually not strategies at all. A real strategy involves a clear set of choices which define what the organization is going to execute and those which isn’t going to execute. Therefore, most strategies are never put into actions despite the ample efforts of hard-working individuals since they doesn’t represent a set of clear choices (Vermeulen, 2017). To improve your strategy you must ensure that there is a clear communication of the strategy to the implementers who are the employees as well as all the people in the enterprise. Communicating your logic will be very important in answering some of the ‘’why’’ questions that your employees have. Answering such questions will help in persuading the employees that the new strategy is valuable. For effectiveness of the strategy, it should be issued from the top down and supported from the bottom up. This means that lower-level workers must be empowered so that they can think of their own initiatives to realize the
Performance management is the process through which managers ensure that employee’s activities and outputs contribute to the organization’s goal (Gerhart, Hollenbeck, Noe, & Wright, 2009). Effective performance management can tell top performers that they are they are valued and encourage communication between managers and their employees (Gerhart, et, el). This process also establish consist standards for evaluating employees and help the organization identify its strongest and weakest employees. The performance process have six steps to show how an organization accomplish its goals. Steps one and two involve knowing what and how the company ‘s strategy to reach its goals. The third step consist of the organization training its employees and engageing in on-going feedback between the employees and managers. The fourth step involes the manager and employee on knowing if the goals are reached are they getting the results that are set out for. Finally, the last goal will be for the manager to identify what the employee can do to capitalize on performance strengths and address weaknesses. The effective performance management techniques for the CEO and average workers are that one task are bigger that the other. The CEO have to make sure all the managers are meeting the performance measure where average workers have to only be concerned about their individual job duty. These are some of the
It is of upmost importance that employees are trained so that they can complete tasks as quickly and efficiently as possible, whilst ensuring that quality is not sacrificed. Pars could also look at teamwork within the business as when barriers are broken down between departments the business will work more effectively (Bowen & Lawler, 1991, 29-41). Generally, if their employees are motivated to achieve quality goals, Pars will find that aspects in their long term objectives are more achievable. For example, the business wants an improvement in the quality of products and services. Through the correct management of HR, a motivated workforce will improve product
We live in a world where, because of the Internet and the Web, we can communicate with someone in Africa or Asia as easily as we can communicate with someone in the office next door. A company like Xerox represents businesses all over the world, and the diversity of its employees is a big plus. Acknowledging our differences and
Generally, the accounting professionals calling in the United States as well as in the whole world seemed to be focused on the readiness and examining of money related articulations. Many people consider Certified Public Accountants (CPAs) and different experts of accounting while saying financial accounting. In any case, in different parts of the world, management accounting order is a division of the accounting field (Sahi and Dua 2012). Management accounting and financial accounting are two distinct callings in such locales. Administration accounting, as a sub control, manages money related and non-monetary data to bolster a scope of administrative choices. Then again, money related accounting focuses on monetary information just to bolster both loan bosses' and financial specialists' choices on capital allotment (Kinney and Raiborn 2008). Management accounting fundamentally concentrates on enhancing business execution yet not guaranteeing that the business complies with the set measures. From this perspective, it is evident that monetary accounting dominates management
The causes of the problems were mainly lack of a common objective between the managers and also lack of a proper system in place to face problems such as corruption and bribery. The recommendations suggested might be the answer