Xerox Is A Leading Business Process Outsourcing

Some of the many functions that are now routinely outsourced are housekeeping, laundry, food services and even supply chain management. Some forward-looking institutions are beginning to outsource IT, transcription, coding, and even clinical or patient care services, such as anesthesia, dialysis services, diagnostic imaging, and emergency department staffing.

Xerox Corporation is an American company with its headquarters in Connecticut. Xerox specializes in various products like Copiers, printers, fax machine, scanners digital production printing press, and projectors among others. They also provide services like IT, consulting services, and outsourcing services.

Xerox was originally founded in 1906 as the Haloid Company, which later became Haloid Xerox in 1958 and finally Xerox Corporation in 1961. Xerox currently has 136,000 employees in 160 countries (www.xerox.com/about-xerox, 2011). With over 130,000 employees, human resources is vitally important to the corporation. This paper will examine how human resource professionals can ensure that top organizational leaders encourage managers and employees to follow laws and guidelines. It will also discuss how hiring women and minorities improved Xerox’s profitability. In addition, the changes that Xerox made to become a more attractive employer for women and minorities will be identified. Finally, there will

Xerox Services is a multi-national company that currently operates several call centers which handle the customer service calls for many other Fortune 500 companies. Founded in 1906, it currently employs over 140,000 people and had over 21 million dollars in revenue for the 2013 fiscal year (Xerox, 2014). With operations in over 180 countries, Xerox Services is one of the largest business process outsourcing companies in the world. Structured into many different smaller entities based on the industry it serves, the call center operations portion of this business is the backbone of Xerox’s services for the last 40 years (Chesbrough, & Rosenbloom, 2002). Xerox currently operates several hundred call centers that handle both incoming and outgoing customer service and sales calls for its vast amount of clients.

The documentary 1-800-India is a very informative documentary showing the out sourcing industry in India. The documentary goes beyond just out sourcing and shows the many benefits it has for the people in India. It tells how it has seventeen thousand employees, and about fifty percent of the employees are woman, which is a change for woman in the society. Twenty percent of woman in India have jobs now due to Business Process Outsourcing. This is good for India because more women are getting an education and are learning more than ever before. The men and woman of Business Processing Outsourcing have been educated, and are able to speak English and speak to people in places such as the United States and Australia. They are gaining a better

After working for Xerox for 11 years Dan Strull took a risk and started his own independent company. Xerox gave him an area to work in and he built his company and client base in that area. After two years of hard work, Xerox rewarded him with a bigger area to sell in and continue to grow his company. He managed to grow his staff from two employees to ten within two year. Today, Copier Headquarters has 27 employees, generates over 6 million in revenue, and is a great value company.

When they partnered with Xerox Quality Services because Peel felt Xerox’ experience in an integrated structure would address their issues and help the organization to move towards common objectives. This was referred to as a “balanced scorecard” (Harber, 1998).

     BPO is similar to information technology outsourcing but includes outsourcing related to accounting, HR, benefits, payroll, and finance functions and activities (Embleton, 1998). Business Process Outsourcing (BPO) is a decision to subcontract some or all important, non-core, business processes. This allows companies to invest its time, talent, and capital on basic business strategies that help company growth. Better and more affordable services become available for consumers and taxpayers (Embleton, 1998). Outsourcing allows companies to operate on an around-the-clock, 24/7 production cycle, further adding to productivity (Embleton, 1998).

Today, companies acquire services externally from chains of service providers and integrate those external services into their internal legacy infrastructures. The shift toward incremental outsourcing and multiple collaborating service delivery partners dictates a shift in management emphasis.

Xerox Corporation is a $16 billion technology and services enterprise that helps businesses deploy smart document management strategies and find better ways to work. It’s intent is to constantly lead with innovative technologies, products and solutions that customers can depend upon to improve business results.

Knowledge Process Outsourcing is the next big thing in the outsourcing sector. KPO services can offer quality work and on-time delivery with uninterrupted services. Initially, KPOs

Xerox engages with their customers through the use of various tools like, annual customer measurement survey, client delivery satisfaction interview, Xerox customer community and forum, Sentinel Customer Satisfaction Assurance System etc., in which such tools facilitate the ability for customers to read and provide ratings for Xerox products on their website, encourage customers to play a role in exploratory research that serves as a source for new products, services and applications. Just to name a few examples.

Apart from the above customer level niche marketing, Dell also believes in reducing competition through collaboration. Unlike other leaders in the industry such as HP and Compaq, Dell does not believe in taking over existing competitors to eliminate competition. Instead the company have always pride itself in using partnerships and associations for integrated marketing. For example Xerox's addition to the company as a partner for providing printing products and services has served the purpose of integrating one more technology to its lists of comprehensive business services. As James Vanderslice, Vice Chairman of Dell says:"By adding Xerox to our roster of preferred printing partners, we are even better equipped to serve our customers with a full range of office printing technologies that provide end-to-end solutions. The Xerox brand is synonymous with quality, technology leadership and world-class services. We share these core values." ("Dell and Xerox

Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process.

Paternalistic management approach is a father-like treatment but gives a certain amount of freedom. It is a type of leadership style that focuses more on the welfare of patients but gives a firm decision for everyone. It is a modification of an autocratic management yet it provides patients feedback. A typical paternalistic management approach gives exact details as to why there are certain actions to be taken in managing patients in a certain way. It has been practiced for so many years by many medical professions. Although, this approach still finds an