Xyz Express Kota Bharu Case Study

Huffman Trucking plans to track the vehicles with tracking devices. The tracking devices enables the organization to measure, analyze freight delivery, and performances. The tracking device ensures accurate delivery time, and tracking shipments on the way. The database at Huffman Trucking will allow capturing, and maintaining the information at its four locations. The database will also support the workers by providing the ability to track the trucks like when a truck requires maintenance work. The database can also capture the information generated from tracking devices and can help drivers to complete tasks on time. Huffman Trucking can make use of distance information and distribution schedule to guarantee the shipments. The trucks can have scheduled maintenance and can avoid problems due to non-maintenance. The database will help in maintaining records, inventory information, and vendor related ordering at appropriate time. Huffman Trucking plans to develop an information system, and database that suffice the requirements.

Heathcote, P. M., Heathcote, P. M., & Ngowi, B. (2002). Successful ICT projects in Access. Ipswich: Payne-Gallway.

When you think of sending a package, the first thing that strikes your mind is efficient and prompt delivery. This is the major trait you look for in a courier company by which you are sending your shipments.

If there is a delay with the delivery of a parcel, it is difficult to track it without the help of a computer network providing real-time information. As the company expands, the volume of paperwork will increase, and the current system will not be able to cope.

The evolution of the express mail industry had become a quick on-time shipping and delivery of packages. The service had become effective, reliable, and prompt, which most of the top companies could deliver on these guaranteed promises 96-99% of the time. But, delivery services were only a portion of the services being offered to their customers. Carriers had mastered information management that they shared with their customers. Customers were now able to fill out labels, track the route of their package, and assisted in billing using both via carrier provided software or the Internet.

An order processing system will be trap the order information from the customer service or straight away get it from customers. The data will be stored in a central database and the order information will be send to the accounting and shipping departments. The order processing system will be generate the tracking data based on the orders and inventory for every step of the way. Order processing system is very useful in any company especially those retailer or supply chain company. This system can help to ensure that all of the customers’ orders are filled on time. Since it is an automatically systems thus it can reduce errors while order is processing. By using this system, it can create a win-win situation between their business and their customers. It will enhance customers’ experience with more reliable deliveries and zero mistakes order fulfillment. For the business side, it can maximize the profit of the company with all the accurate orders, not to mention about the long-term revenue boost that comes from consistently satisfying

If you hire a company that has vehicle tracking on their trucks, you will know if something goes wrong. With delivery schedules sometimes getting mixed up or there may be other problems that can and will go wrong, the importance of keeping track should not be downplayed. A respectable skip hire business normally uses vehicle tracking so they can inform customers if they are running a little behind schedule.

FedEx was first established in 1973 as a logistic company with the name Federal Express that be created by founder and first CEO Frederick W Smith. The Headquarters is in Memphis, Tennessee in the US. The company became well known for its fast and reliable delivery service around the world. On its first night of operation FedEx delivered 186 bundles to 25 urban locations in the US with only 389 employees and a 15 Dassault Falcon aircraft. In 1980 FedEx purchased a system for live updates on the packages. In this system, FedEx drivers share the current locations from the trucks to provide updates of the packages to the customers. This information was sent to a central computer of FedEx then the company improved the update system by introducing FedEx.com webpage. This webpage allowed the tracking data to be easily accessible. However, recently, FedEx uses Savvy bundle for packing and tracking the products across couriers. (Baldwin, 2016)

Following considerable investment in new warehouse and carrier management systems the number and quality of delivery options had increased. Now delivery options include: same day, next day or standard delivery options that normally takes around 2-3 days. Also customers can set delivery date by themselves and if wanted can be notified via email or text alerts of delivery status. In addition 85% if orders are tractable

Trends and opportunities of the parcel service industry include globalization, e-commerce, and supply-chain management. Internet logistics was FedEx and UPS’s fastest growing business. The internet enabled customers to link directly to retailers and their manufacturers. In 2001, parcel carriers served almost all of the online market. They were able to provide information on packages to customers through tracking systems on the web. This allowed customers to plan ahead and decrease delays in deliveries. It also allowed for faster transactions and lower communication costs. Parcel companies created partnerships with large Internet retailers. These partnerships allowed parcel service companies to expand its overall delivery volume. Parcel companies improved tracking by implementing several technological innovations. These included “laser scanners and bar codes, state of the art software programs, satellite and cell phone communication equipment, electronic information interchanges, and the Internet.”

The deliveries must be on time, there should be accuracy by way of deliveries, ownership of not only the land based vehicles but also airplanes are important for success. Key success factors include safe deliveries and an excellent reputation. Recently there are key success factors related to information. Accessing the UPS website gives critical information about the whereabouts of the parcel to any customer at a low cost. Information about the merchandise, customers and goods is critical for success.

Delivering goods such as gifts, files, and documents has always been essential for businesses and personal purposes. Before internet marketing and technological innovations, sending parcels to another location wasn 't so simple. However now days, there is a constant increase of internet users which according to The World Bank, around 38.1 billion people surf on the cyberspace. This boosts online shopping and services increasing companies to aim to send their products to different places. Because sending packages, nationally or internationally, have been a consumption of great time and money, both enterprises and clients hope for faster and affordable ways which lead to the popularity of courier

With the help of technology, TNT allows customers to track and trace their items through their website and short message system (SMS) and this would help ease the minds of customers. (http://www.tnt.com/express/en_sg/site/home/shipping_tools.html). The advance system allows 24/7 service with the lowest manpower to work.

Auto Identification techniques and Warehouse Management systems (WMS) are playing a crucial role in success of supply chains like retail, e-commerce, auto-industry, manufacturing etc. by reducing the transaction process time, efficient inventory control, security and tracking. Barcodes is the most widely used Auto-identification techniques. Recently RFID has gain importance in tracking the objects, paper less good receipts. With major application focus on inventory tracking, security access control, implementation of Auto-ids, replenishment systems, smooth dispatching and integration through ERPs Warehousing Management systems gaining success in reducing the lead time.

Another factor Service refers to fast processing of documents, bill of lading and prompt loading and movement of containers etc. It is rather difficult for customers to get better quality of service than getting competitive freight rates. In this world of technology every company is trying to adapt to new technology in their day to day businesses like e-processing of documents and fastest data entry to name a few. Maersk is so technologically advanced in this field that all its data processing is being done electronically by back office and customers are able to access all information relevant to shipment though dedicated space available on company website. Examples electronic processes are shipping bills, vessel certificates, freight invoices and bill of lading in encrypted format once the payment is done by customer either electronically or at Maersk local office. Companies like APL and MSC do have electronic processing systems but are not fully fledged and as a result much of the work is still being done manually.