Yell Case Study

The driving factors for a success or failure of implementing Six Sigma is largely dependent on the inputs set forth at the conception and duration of the integration. This whitepaper will compare and contrast these critical inputs for a successful deployment. In order to accomplish this five various companies: GE Electric, W.R. Grace, Royal Chemicals, Diversified Paper and Lemforder. Some of these organizations had very successful results while others failed to reach their full potential. What is clear is the similarities of those that succeed and those that failed.

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

Lean Six Sigma approach is recognized widely and has been implemented predominately in manufacturing rather than other industries. To illustrate the point, this paper draws attention to the adoption of Lean Six Sigma in various industries with a case study. The combination of Lean tools and Six Sigma methodology is used to improve the process and quality by eliminating the variations and creating workflow in a process. The hypothesis of this study was that the Six Sigma technique can be used along with lean tools in order to improve process and quality in any area of industries. The review of case study discovered the use of

Six-Sigma is used to optimize these labor costs and alleviate the concern. Cost accounting principles are also applied to these productivity improvements.

Disadvantages: employees should have certificates to use the six sigma process, cost too much for organizations, and if fails then the process needs to be repeated. Sigma Six focus totally on quality and improvement and ignores efficiency and not designed to reduce costs. Advantages: increases and improves quality using quality control, reduces defects by reducing variations, and addresses the entire process, customer driven, diversification of product. Adopting Six Sigma process improvement puts in place a continual process improvement methodology at all levels of an organization (Tamara Wilhite, 2015).

These investments have had great impact on the cost structure and consequently, on the bottom line of these companies. Because of the fact that many of the companies have reached the maximum potential of the Six Sigma approach, what would be the next step for productivity improvement?

- Treat Lean Six Sigma as an investment, not a cost. It will provide massive returns if you choose to make it so.

If the cost of quality is high, looking through the Six Sigma, the cost of poor quality is still higher. Companies bear a huge cost of about 9-16 percent of their revenues on problem solving.

The original ISO 9000(1987) was structured similar to the British Standard BS 5750 with 3 representations for quality management, the choice of which was emphasized on the scope of happenings within the organization. US Defense and other military standards influenced the language of the first forming of the standards, therefore if was more applicable to manufacturing and the rigorous demands of the manufacturing process of the factory floor. With its framework of twenty requirements, the importance is placed upon the controlling of procedures, instead of the inclusive process of management, which had been the original commitment.

This paper I have written contains a lot of information about ISO 9000 and Quality Management Systems. I will first talk about some of the history and origins of the ISO phenomenon. I will also mention some of the changes and elements of the Quality Management Systems, financial issues, pros and cons of being certified, and the relationship ISO 9000 has with ISO 14000.

Nearly 900,000 organizations in 170 countries have adopted the ISO 9001 Quality Management System standard, a remarkable figure given the lack of evidence regarding how the standard actually affects organizational practices and performance. Implementing a quality management that conforms to ISO 9001 requires companies to document operating procedures, training, internal auditing, and corrective action procedures. It also requires companies to implement procedures to improve existing

The most important standard within the ISO 14000 series is the ISO 14001 standard. ISO 14001 specifies the requirements of an environmental management system (EMS) for small to large organizations. The ISO 14001 is based on the Plan-Check-DO-Review Improve cycle shown in figure 1.

Over the last few decades, there has been an increase in companies following a set of recognised standards to make sure quality standards are maintained across the board. There are different standards relating to different aspects of running a business. Out of these standards, ISO 9000 series of standards are recognised some of the best known standards1. There are 4 standards within the ISO 9000 series; namely the ISO 9001:2008, ISO 9000:2008, ISO 9004:2009, ISO 19011:2011.1

Browse the web sites: http://www.iso.org/iso/home.htm http://www.ansi.org/ http://www.bsi-global.com/ There are three types of quality standards: 1 Product standards. These set safety and functionality requirements for products. 2 Quality Control standards. These lay out the statistical techniques which can be used to make inferences about the proportion of defective products and so on. 3 Quality Assurance standards. These standards talk about the management systems of the organization. These include design processes, and all those systems and procedures which will ensure that product standards and quality control standards are used properly. The ISO 9000

ISO 9001 is a standard that aims to improve businesses quality management. This aims to improve the way a business implements quality within their products. It is so a business is able to make products using the same quality standards so each product would not have to go through a number of different procedures.