You Don't Need a Title to Be a Leader...

992 WordsApr 9, 20094 Pages
Elizabeth Brooks You Don’t Need A Title To Be A Leader April 7, 2009 Occupational Safety and Health Organizational Leadership and Management OSH 650 I felt that You Don’t Need A Title To Be A Leader by Mark Sanborn was an excellent book. Not only was it easy to read and hard to put down, but it also had many valuable lessons on leadership. The principles of leadership were simple to understand and apply. In part one of the book there was a story that really hit home. There was a receptionist for a company that apparently took her job very seriously because she knew she was the first point of contact for the company. Often, people in those jobs do not believe their position is important. I have an AT&T cell phone. I call…show more content…
Having a good plan is a great. Having a great plan is even better. But what is better than that is having a well executed plan. Under the same principle, I also liked the part about paralysis by analysis. The manager encouraged employees to deal with customer complaints on the spot as opposed to finding him to determine what to do. He did this in order to not make matters worse and to allow the employees to take the initiative to solve the problems. I have worked as a waitress for over nine years in many various restaurants. In each one, in similar situations, the servers were to get the manager immediately. I often wound up in trouble for trying to calm the customers before running to the managers. Yes, I will admit that sometimes it did nothing to rectify the situation. But many times a simple apology and explanation solved everything. The managers would throw free food toward anyone who complained. My way was much simpler and cheaper! Sometimes people make mistakes. Giving people the opportunity to fix the problem on their own not only gives people the satisfaction of making a bad situation good, but it gives people a sense of leadership. Overall, I thoroughly enjoyed this book. It was broken down so that I could read a section at a time and still know what was going on. I also liked that it discussed easy ways to become a better leader. Many of the subjects

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