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Young America Insurance Case Study

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Young America Insurance Company Office Manager 09/2016-Present • Manages and oversees 8-12 Customer Service Representatives • Manages a high volume of inbound and outbound calls • Assists with escalated calls, training and large cash deposits Customer Service Representative 06/2015-09/2016 • Managed a high volume of inbound and outbound calls • Assisted existing policy holders with adding vehicles and drivers to their automotive policies • Sold new automotive insurance policies to new customers • Dispatched technicians to assess and photograph damage for automotive claim status • Processed payments Geico Customer Service Representative 04/2014-06/2015 • Managed

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