accounting for flexibility and efficiency: A Field Study of Management Control Systems in a Restaurant Chain

Research Project on Organizational Structure and Design of Boston Pizza International Inc. Submitted To Dr. Ghassem Zarbi Master of Administrative Science (MAS) Theory and practice of administration (MADS 6600_V2) Fairleigh Dickinson University- Vancouver Campus Spring Semester, 2015. Prepared by: Chenqu Zhang Eman Ahmed Latha Dabir Naresh Shivakumar Yeyu Ding Abstract The food industry in Canada, with its highly competitive market It is this mix of key factors that has empowered Boston Pizza to serve a bigger number of clients in a greater number of areas than many other full-service restaurants in Canada (BP International Inc., 2014).

The purpose of this paper is to satisfy three objectives. The first objective is to describe an issue, opportunity or problem facing a specific organization. The second objective is to identify the significance, scope, magnitude and feasibility of finding a solution to this issue, opportunity or problem. The third and final objective for this paper is to justify why the chosen issue, opportunity or problem facing the organization is important enough to be researched and whether it can be solved with business research. For this paper, the problem chosen refers to an Applebee’s restaurant currently having a problem with its staff.

1. Overall Strength: in general, the article provides structure to a concept that is very intangible by: (a) describing the nature and the functions of control; (b) segregating the MCS into categories: core control system, organizational structure, and organizational culture; (c) illustrating how to apply the control model (satisfied my approach) (d) provides a basis for designing and evaluating the system. The manner, in which the model is presented, with its use of figures, further emphasizes the structure of the model. See below on further emphasis on parts (a) -(c).

VDB REPORT Cleanse Body Soap Assessment Item 3 BSB115 - Management Word Count – 1412 Table of Contents Introduction 3 Problem Defined 3 Problem Analysis 4 Leading 4 Controlling 5 Environmental Factors 5 Conclusion 6 Recommendations 6 Bibliography 7 Introduction Cleanse is an Australian body soap company who produce and wholesale their products out to supermarket chains such as Woolworths and Coles. The company has been operating for over 3 years and has established a head

FSE Assignment - Raving Fans Kyle Tofflemire Ken Blanchard’s "Raving Fans" is a book that details an interesting business approach. The protagonist, who is called “The Area Manager” is new to his job and doesn’t know where to start. Luckily, he’s visited by a person (or being) known only as “Charlie”. Charlie’s

The internal strengths of the restaurant are within the management style and the way the business is ran. Having good management in place can help to lead a business into success. Good management is when there are processes and services in place to help the business make smooth transactions and create happy and satisfied customers.

The concept of control involves monitoring, assessment, feedback, and regulation, and infers that there are standards, ideals, or objectives to which the organization is compared (Fleming, 2015). Inputs, processes, and outputs are standards to

Operations Management & Decision Making – Planning And Control Assignment The organisation I have chosen to examine from an operations management and decision making standpoint is McDonald’s, a worldwide chain of fast food restaurants, which are run either by a franchise, an affiliate or by the corporation itself. There are over 31,000 branches of McDonald’s worldwide1. It is estimated these restaurants serve a collective 47 million customers daily2. The restaurants mainly sell customers traditional fast food fare such as burgers, cheeseburgers, French fries, fizzy drinks and milkshakes, in addition to breakfast, dessert items and (in response to growing health concerns in the consumer marketplace) healthier items such as salads and

Lincoln Electric: Critical Analysis on the Philosophy of Control Kaplan University Shannon Blair Introduction The purpose of this paper is to analyze a case study related to issue of control and how organizations can utilize different approaches of control in order to improve quality and performance in all arenas, domestic and global. The focus of this case revolves around Lincoln Electric, an Ohio based company that has set the bar for how to develop and implement a successful management system. This paper will use the Lincoln Electric case analysis to present recommendations on how managers can use control methods to enhance employee performance, increase employee participation and empowerment, and improve organizational quality in

An effective system of control will help in achieving the following benefits : 1. Coordination. The size of modern organisations is quite large. A large amount of capital and large number of people are employed in them. This complicates the problem of control as there are many units producing and distributing different products. In order to coordinate their activities, an efficient system of control is necessary.

"Ackoff Management Misinformation Systems" Ackoff identifies five assumptions commonly made by designers of management information systems (MIS). With these assumptions, Ackoff argues that these assumptions are in most cases not justified cases, and often lead to major deficiencies in the resulting systems, i.e. "Management Misinformation Systems." To overcome these assumptions and the deficiencies which result from them, Ackoff recommends that management information system should be imbedded in a management control system.

COSO cites the control environment of the organization as the foundation of any internal control structure. The control environment reflects the overall attitude or actions of the board of directors, management, and others concerning the importance of internal controls in the organization. This overall attitude of upper management sends a message to the rest of the organization referred to as the “tone at the top.”For example, if upper management stresses high-quality products, a strong positive message is sent to the organization. This would create a strong internal control environment. On the other hand, if upper management has a reputation of looking the other way regarding policy violations, a negative message is

Introduction This paper determines the effects contextual factors have on the design of Management Control Systems. The paper firstly discusses what is meant by “Management Control Systems” and what is expected of “Management Control Systems”. Contingency-based research is outlined and five key contextual variables are identified for discussion. The five factors

In today’s ever changing economy, society’s idea of management is becoming increasingly more difficult to sustain with the continuous demands of the position. A successful manager must have a certain level of expertise and problem solving techniques to carry out the daily tasks required. Over the years, there

INTRODUCTION The purpose of this case study is to describe and analyse the features of the management control system (MCS) of University of Southern California (USC). Before commencing the analysis a brief background of USC is provided.