case 12 1 MIS Essay

3241 Words Nov 23rd, 2014 13 Pages
CASE STUDY 12-1:
Situation 1

The help desk is part of the group assigned to Doug Smith, the manager of office automation. The help desk has produced very low quality work for the past several months. Smith has access to the passwords for each of the help desk members’ computer accounts. He instructs the help desk supervisor to go into each hard drive after hours and obtain a sample document to check for quality control for each pool member.

Discussion Questions

1. If you were the supervisor, what would you do?

In the vast majority of cases, Doug Smith has the right to monitor the work computers for quality purpose. Which is why a work computer should not be used for any personal purpose. If I am there in this situation, as a manager
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This group spends its workday answering calls, and sometimes placing calls, to customers to assist in solving a variety of issues about orders previously placed with the company. The company has a rule that personal phone calls are only allowed during breaks. Essex is assigned to monitor each representative on the phone for 15 minutes a day, as part of her regular job tasks. The representatives are aware that Essex will be monitoring them, and customers are immediately informed when they begin their calls. Essex begins to monitor James Olsen, and finds that he is on a personal call regarding his sick child. Olsen is not on break.

Discussion Questions

1. What should Essex do? The situation is more subjective and I feel Essex should approach Olsen and ask him whether he need a leave for the day. Essex should try to explain in a calm way, the norms of the company so that he may take a leave in these conditions. Even Olsen can't focus on work in these conditions, so it is appropriate to grant him a leave to take care of this sick child.

2. What, if any, ethical principles help guide decision making in this situation? Ethical principles in this situation may only stop Essex from taking any disciplinary action on Oslen. As Oslen was on a personal conversation, it is ethical to find out whether the conversation is more important than the work he was supposed to do. Since, he has been on call with his sick

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