Essay about cirque de soleil

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Volume 9
Issue 3
September 2011

Visioning Information Technology at Cirque du Soleil

op yo Case prepared by Professors Anne-Marie CROTEAU,1 Suzanne RIVARD2 and Jean


Danielle Savoie, recently appointed Chief Information Officer (CIO) at Cirque du Soleil, was delighted. She had just met with the firm’s Executive Committee to present the very first information technology (IT) strategic plan in the history of Cirque. The plan presented a coherent and organized vision of IT use at Cirque. The Executive Committee had reacted very positively to her recommendations, although the members of the committee were not accustomed to discussing issues as technical as IT. At Cirque du Soleil, IT was
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It combined the spectacular side of traditional circus, like acrobats and a big top, with the more dramatic and sophisticated elements of theatre.


Audiences and critics alike were immediately conquered. Success was instantaneous. Cirque du
Soleil succeeded in redefining the circus experience for the audience by capturing the imagination of the public. The show was presented in 10 cities in Quebec. In 1984, 73 people worked for Cirque du Soleil. This first show established the foundations and the concept. During the years that followed, Cirque grew very quickly. By 2000, Cirque du Soleil had evolved from its modest beginnings to become a complex organization with operations in several cities and shows on the road around the world. In 2000, Cirque du Soleil had three permanent or resident shows: Mystère, which had been presented at Treasure Island in Las Vegas since 1993, Ô, presented at the Bellagio in Las Vegas since October 1998, and La Nouba, presented at the Walt
Disney World Resort since December 1998. At the time, Cirque also had five touring shows, which moved every two months.


The firm inaugurated its international headquarters (IHQ) in Montreal in 1997. The headquarters were also
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