com 537 study guide

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COM/537 Final Examination Study Guide

This study guide will prepare you for the Final Examination you will complete in Week Six. It contains practice questions, which are related to each week’s objectives. In addition, refer to each week’s readings and your student guide as study references for the Final Examination.

Week One: Communication Styles

Objective: Differentiate between styles of communication.

1. Communicating in a direct but detailed style and politely speaking up if you feel demands are unreasonable is a good approach when dealing with what communication style?
a. 0 Sympathetics
b. 0 Argumentatives
c. 0 Directs
d. 0 Systematics

2. What is an effective form of communication process using everyone in the
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Objective: Use research to support persuasive business communications.

17. According to Gallo (2009), what is the best way to gain instant credibility?
a. 0 Use jargon and buzzwords.
b. 0 Be transparent and humble.
c. 0 Make lofty promises.
d. 0 Exceed designated presentation time.

18. What tool can researchers use to identify contact relationships between users?
a. 0 Flowchart
b. 0 Physical symbol systems
c. 0 Transactional communications model
d. 0 Sociogram

19. What specifically spell(s) out how the organization will achieve goals through the use of specific tactics?
a. 0 Mission statements
b. 0 Qualitative tools
c. 0 Quantitative tools
d. 0 Objectives

Objective: Evaluate messages for noise.

20. Any physical, semantic, or contextual action that detracts from or distorts the receipt of a message is called
a. 0 issues
b. 0 noise
c. 0 the environment
d. 0 cognitive dissonance

21. Which of the following statements is true?
a. 0 Semantics is the study of the meaning of words, phrases, and texts.
b. 0 Semantics is the study of dictionary definitions.
c. 0 Semantics is the study of effect of the arrangement of words in a sentence.
d. 0 Semantics is the study of how words affect decision-making processes.

22. Pausing in the process of communicating a message
a. 0 should be avoided because it makes the

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