communication

I am originally from Puerto Rico, which is a country in which communication is an integral part of society. The cultural norm of the Puerto Rican culture is to speak up when necessary and communicate clearly if we want things to be done. At the same time, I

Assessor Signature KNOWLEDGE RECORD SHEET Unit Number UPK Number Answered QCF 642 1.2 Describe the different methods of communicating with line management, colleagues and customers. Unit Number UPK Number Answered QCF 642 1.3 Describe how to use different methods of communication to ensure that the work carried out is productive.

Unit Ref QCF642 Title Conforming to Productive Working Practices in the Workplace Level 2 Credit Value 3 Learning outcomes The learner will be able to: Assessment criteria The learner can: 1.2 Describe the different methods of communicating with line management, colleagues and customers. Line management Colleagues Customers 1:Meeting 1:Discution,talking 1:Discution, meeting 2:Telephone 2:telephone 2:telephone 1.3 Describe how to use different methods of communication to ensure that the work carried out is productive.

1.3 Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications.

John Loyd Student ID 000329013 QHT1 Task 4 Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the

Body language They say a picture paints a thousand words, and the same can be said for Body language. Body language definitely plays a big role in influencing communication, by observing body language alone it makes it easy for you toidentify whether somebody shows interest or puts value in what you are saying. It also allows you to make pre judgements about an individual. For instance an audience or an individual can perceive a speaker/someone as arrogant based on the body language he makes and not the content. Making body language a priority for effective communication.

Michael Argyle (1972) looks at the cycle of communication which involves six stages this is about sending receiving and the decoding of messages between individual and also groups.

Body language can say a great deal more than the words we use. There are three main types of body language that you need to think about as part of your speaking and listening skills - eye contact, body position and gesture and movement.

Non-verbal communication: ways of communicating without using words (for example, through body language such as gestures, eye-contact and touch)

In order to communicate individuals have to go through a process with another person. This process is called the communication cycle because the

This assignment will start by discussing two well-known theories known as ‘the cycle of communication’ by Michael Argyle and ‘the stages of communication’ by Bruce Tuckman. Firstly, it will look at Michael Argyle’s ‘The cycle of communication’.

When using verbal communication in a business setting you should carefully plan. Be sure to know what purpose you have – whether you are informing people, providing a guide on something, persuading people of something, giving instructions, etc. With this in mind, be sure to be well informed on the topic in question as verbal communication opens up to questioning from others and you should be able to provide any relevant information. Also be sure to consider how what you are saying may affect those you are saying it to and consider this in your presentation of information. Then you need to deliver your content – be sure to make any greetings required and ensure people are settled and comfortable leading to open communication from all. Be sure

I found the Amy Cuddy Ted Talk as a very interesting video. It goes into great detail on different ways to communicate with other people more efficiently. The main spect she focused on was body language, she stated it should be more than half of what you focus on in communicating. I never knew how important body language is to communication, I always thought your voice and tone is the most important part of communication. But it turns out body language actually has a greater impact in speaking with others and can help with a person's energy and confidence.

Communication barriers in the workplace Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver

to reach an understanding. The communication process is on going activity that consists of 3 essential models, Communication as Action, Transaction Interaction.