Essay about communication social work

2577 Words11 Pages
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, by speech, visuals, signals, writing, or behaviour. It is the meaningful exchange of information between two or more living creatures1. Effective communication is a reciprocal interactive process in which sender and recipient have responsibilities to ensure that a message has been received and understood. Health care professionals have to provide an efficient and effective service that addresses the needs of patients. Effective communication skills became a vital factor of clinical competence and compliance. Its objectives are to improve accuracy, efficiency and supportiveness. Its…show more content…
Certain methods have been suggested to overcome these behaviours. The crucial thing to resolve issues with inappropriate interpersonal communication and prevent the negative outcome is to keep an open mind and stay focused. Active listening will allow recognising the speaker’s attitude and understanding his /her point of view. The response should contain empathy and be deprived of any bias or prejudice. In case of major difficulties in trying to resolve the issue, it is recommended to get an advice from a higher source. Various different technics have been proposed and developed to overcome communication barriers such as SOLER technique, British Sign Language, or simply using diagrams and pictures. Understanding the main factors of interpersonal communication allows health care professionals a means of improving working relationships and preventing conflicts. The situation in scenario 1 could leave a patient very disappointed due to lack of effective communication. Upon arrival a patient should have been made aware about a delay therefore he/she would not get inpatient. The appointment itself should not be rushed. A health proffessional should have explained everything in a clear and precise manner giving patient the opportunity to voice any concern or ask any additional questions. In regards to the appointment itself, the
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