Essay about corporate culture

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Corporate Culture The culture of an organization is the set of values, beliefs, behaviors, customs, and attitudes that helps its members understand what the organization stands for, how it does things, and what it considers important"(Griffin, 49). In other words, "the way things work around here" (Dr. Williams). In order for any small business or large corporation to be successful, the employees must understand what is expected of them. While things might be slightly different in a large corporation versus a small "mom and pop shop", the goal of both is the same. MAKE THE BUSINESS MONEY. The topic of my paper will be on makes a good corporate culture. Running a business is not so much about the particular…show more content…
Steven Chapin suggests giving customers "10% more than the agreement calls for". While this might seem like a waste, it makes the client happy and your extra effort is actually a "cost-effective marketing tool" (Chapin, 2). Giving the same amount of effort in the office as you give a client not only builds a solid team but creates a more rewarding work environment (Chapin, 2). Dedication builds two good things: Better relationships with the clients and better corporate culture. The last "Building block" according to Chapin is Service. Giving excellent service to a client can sometimes make up for any mistake that may have happened in the delivery of a product and how fast you respond to correct the error can keep that customer with your company.      Thomas C. Mawhinney has a different approach to making a good corporate culture. His six ideas are the managers behavior, employee selection, the external culture, establishing a clear corporate mission, keep the mission up front, managers must reflect the desired culture, and employee’s learning must be ongoing, (Mawhinney, 23-74). Mawhinney’s first idea is the manager’s behavior. “Studies indicate that the single greatest influence on the work culture is the manager” (Mawhinney, 28). “The speed of the boss is the speed of the team”, said Chrysler chairman Lee Iacocca.

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