e tourism Essay

2828 Words Nov 28th, 2013 12 Pages
Critically Evaluate how ICT is applied to the Tourism and Hospitality Industry

A Case Study of Hilton Hotel

Contents
INTRODUCTION 3
ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) IN HILTON GROUP OF HOTELS 4
*IMPLEMENTATION OF ICT IN FRONTOFFICE OPERATIONS 5
*IMPLEMENTATIONOF ICT IN MARKETING, DISTRIBUTION AND SALES 6
*BACK OFFICE USE OF ICT IN HILTON HOTELS 8
*EMERGING NEW TRENDS IN INFORMATION AND COMMUNICATION TECHNOLOGY 9
*SAFETY AND SECURITY USE OF ICT IN HILTON HOTEL 11
*ENERGY SAVING ASPECTS IN HILTON HOTEL 12
CONCLUSION: 13
REFERENCES: 14

INTRODUCTION
Tourism and Hospitality are two major industries of service sector. Basic concept of tourism and hospitality is depending upon providing
…show more content…
Hilton hotels are internationally spread all over the world with 530 branded Hilton hotels. This chain of hotels covers 78 countries across six continents. Hilton has become a brand name in hotel industry. Hilton hotel is a luxurious chain of hotels in the industry. Hotel offers the best quality service in customer’s services. Hilton hotels are a well established brand in hospitality industry. Innovative products and services provided by the hotel makes it the best with its competitors. Hilton hotel won BEST “CUSTOMER FOCUS” AWARD in November 2005 the UK national business award. Hospitality industry depends upon customer services provided by them so Hilton group of hotels always improve their customer services (Buick, 2003).
Good customer service results in customer satisfaction. There are various ways to know customer satisfaction the purpose of this finding ensures that customer will visit again in the hotel and company always want that customer’s feedback should always be positive. Hilton hotel always adopt innovative strategies to market their product and services this is the reason of being always on top in the industry. Hilton hotel always concentrate on customers’ needs and requirement and accordingly satisfy its customers by providing products and services whether it is related to furnishing the room in modern way or to offer new meals. Expansion of any business means the business is doing well but when it comes

More about e tourism Essay

Open Document