fear of feedback Essay

4760 Words Oct 20th, 2013 20 Pages
Fear of Feedback by Jay M. Jackman and Myra H. Strober

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April 2003

HBR Case Study
Keeping to the Fairway

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Thomas J. Waite

First Person
Leading for Value

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Brian Pitman

Luxury for the Masses

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Michael J. Silverstein and Neil Fiske

Tipping Point Leadership

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W. Chan Kim and Renée Mauborgne

R&D Comes to Services: Bank of America’s
Pathbreaking Experiments

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Stefan Thomke

HBR Interview
Psychologist Karl E. Weick: Sense and Reliability

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Diane L. Coutu

The 2003 HBR List: Breakthrough Ideas for Tomorrow’s Business Agenda
Best Practice
Fear of Feedback

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Jay M. Jackman and Myra H. Strober

Tool Kit
Preparing
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Consider how Joe, a highly accomplished computer scientist in a large technology company, responded to his frustration over not being promoted.
(As with all the examples in this article, people’s names have been changed.)
Although everyone in the company respected his technical competence, he sensed something was wrong. Instead of seriously assessing his performance and asking for feedback, he became preoccupied with inessential details of his projects, played computer solitaire, and consistently failed to meet project deadlines. When Joe asked about his chances for advancement in his annual review, his boss singled out Joe’s repeated failure to finish projects on time or to seek formal extensions when he knew work would be late. In fact, Joe’s

continued procrastination became a serious performance issue that cost him a promotion.
Denial. We’re in denial when we’re unable or unwilling to face reality or fail to acknowledge the implications of our situations. Denial is most often an unconscious response.
Angela, a midlevel manager in a consulting firm, drifted into a state of denial when a hoped-for promotion never materialized. Her superiors told her that she hadn’t performed as well as they’d expected. Specifically, they told her she’d requested too much time off to

Adapting to feedback is critical for managers who find themselves in jobs, companies, and industries undergoing frequent transitions. spend with her children,

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