global

Starbucks: Delivering Customer Service Starbucks is dominant coffee brand in North America, which also is well-known worldwide. Established in 1971 as coffee shop oriented to a niche of coffee purists, in late 1980’s it turned to be a constantly growing chain of stores that sold whole-beans and premium-priced coffee to mostly affluent, well-educated customers. In years 1992-2002 company was showing at least 5% annual growth. And by 2002 Starbucks was serving already 20M customers in 5886 stores (both operated and licensed) around the globe, had $3.3 billion net revenues and was opening 3 new stores a day in average.

INTRODUCTION / NAME of YOUR ORGANIZATION. This Module 1 SLP will be the first part of an in-depth market analysis. The company I have chosen is Starbucks Coffee Company. The first Starbucks opened in 1971 at Pike Place market in Seattle, WA. Eleven years later, Howard Schultz was hired

Starbucks’s has been able to surpass its rivals and continue being one of the premier roaster and retailers of specialty coffee in the world since its inception in 1985. Such an accomplishment has been sustainable due to a concrete company strategy. When Starbucks’s first debuted back in 1985 it

Since Starbucks entered the coffee retail business, the company has made many trade-off business decisions. The first major trade-off was made when Howard Schultz wanted to acquire present day Starbucks from three entrepreneurs Baldwin, Siegel and Bowker. Therefore, Schultz prior to the acquisition made the trade-off to open his own coffee bar in 1986 instead of staying at Starbucks as the manager of retail sales and marketing. A bold feat, Schultz was able to replicate success and was offered to buy Starbucks for $4 million. At the time of the acquisition, many investors, including the former Starbucks owners, would not expect that the American consumer would pay a premium for coffee products. Schultz, after calculating the opportunity cost, was convinced that Starbucks would become a large coffee chain not only in the United States but internationally too. Reflecting this approach, Schultz’s trade-off worked. Starbucks, according to our book has revenue exceeding $13 billion and nearly 200,000 employees. The company has also expanded to 40 countries with 17,000 stores (Hill et al., 2015).

 In 1971, in Seattle, Washington at Pike Place Market, Starbucks opened their first store.  The original store sold coffee beans and machines, it was owned by Jerry Baldwin, Zev Siegl and Gordon Bowker.

Strengths: Starbucks operates and competes mainly in the retail coffee and snacks industry. Over time the brand identity of the company has grown, allowing for most people to instantly connect the business with high quality coffee and service (Lee). The coffee shop is also known for its unique atmosphere and drinks, as well as its free Wi-Fi and music. The company has expanded into the technology

Starbucks MG 420/ Business Policy Chester July 23, 2008 History In 1971, Seattle Washington, three men joined together and founded the Starbucks Coffee Company. The three men responsible are Jerry Baldwin, Zev Siegel, and Gordon Bower. Starbucks was launched with the idea that coffee was brewed at home. Therefore, Starbucks only sold gourmet coffee beans and brewing/roasting necessities. Ten years later, Howard Shultz became interested in the company and in 1982 he was hired. Howard Shultz is responsible for bringing the idea of coffeehouse café to Starbucks. What began as one small coffee shop in Seattle has grown to over “8,000 stores in over 30 countries and annual revenues in excess of $7.5 billion” (Wilson, 2005).

Company History Sandra had already collected some basic company information about Starbucks. The Starbucks Company, Inc. sold coffees, teas, and other drinks; foods items; accessories and equipment through retail outlets. It also sold coffee beans, teas, and cold drinks wholesale. The company began in 1971 in the Pikes Place area of Seattle, WA. It had expanded its number of retail stores to over 15,000 located in both the US and internationally by 2005. In 2005 Starbucks management announced its intention to double the number of retail stores and increase the number of customers to all stores.

Starbucks was initially opened at 2000 Western Avenue, Seattle, Washington on 30th March 1971 (Wach, 2011). Starbucks continued to stay located here until 1976, it was then moved to 1912 Pike Place Market (Brewer, Brissenden and Carmin, 2003). Starbucks was a product of the merger of Jerry Baldwin, Zev Siegel and Gordon Bowker (Pendergrast, 1999). Starbucks originally started off to sell whole roasted coffee beans to the public, initially no brewed coffee was sold it was used as samples for the buyers (Dono Reeves, 1992). Howard Schultz the Chairman and CEO of Starbucks experienced Starbucks in 1981 with his first cup of Sumatra and joined the company a year later. Howard then traveled to Italy in 1983 and was completely mesmerized by the Italian coffee bars, he then brought the coffeehouse vision back with him (Starbucks Coffee Company, 2014). In 1998 Starbucks entered the European market (Starbucks Coffee Company, 2014), Starbucks paid a whopping $83 million to start the chain in Britain with 56 coffee shops (McDonald's Corp., 1999). Starbucks

History                 Starbucks is a major American company that was founded in 1971 by three college friends in Seattle, Washington.  Jerry Baldwin, Zev Siegl, and Gordon Bowker at one time were all of different paths until they learned coffee roasting techniques from coffee entrepreneur, Alfred Peet (Starbucks Timeline, 2016).  Alfred

Eventually in 1984, the owners of Starbucks, purchased Peet 's. Even though the price of coffee was decreasing, by 1986 the company operated six stores in Seattle and had really just began to sell espresso coffee (Starbucks Timeline, 2016). A year later in 1987, the original owners sold the Starbucks chain to former employee Howard Schultz. The next step for Howard was to rebrand his Il Giornale coffee outlets as Starbucks. Later in the same year,

Starbucks Corporation (Starbucks) is a specialty coffee retailer of hot and cold beverages, coffee-related accessories, complementary food items, teas, and other non-food related products. Starbucks has retail stores in 39 countries and about 146,000 employees. The company operates primarily in the United States (U.S.) with headquarters in Seattle, Washington (Starbucks, 2007).

History ??????????????? Starbucks is a major American company that was founded in 1971 by three college friends in Seattle, Washington.? Jerry Baldwin, Zev Siegl, and Gordon Bowker at one time were all of different paths until they learned coffee roasting techniques from coffee entrepreneur, Alfred Peet (Starbucks Timeline, 2016).? Alfred

Eventually in 1984, the owners of Starbucks, purchased Peet 's. Even though the price of coffee was decreasing, by 1986 the company operated six stores in Seattle and had really just began to sell espresso coffee (Starbucks Timeline, 2016). A year later in 1987, the original owners sold the Starbucks chain to former employee Howard Schultz. The next step for Howard was to rebrand his Il Giornale coffee outlets as Starbucks. Later in the same year, Starbucks opened its first

Global Competition Starbucks is the unquestionable market leader in the U.S. and is in the early stages of an