health and social care in the work setting

The most complains comes from service user or families, which are worried about them. As a care staff I have responsibility to take the complaint, if I can solve the problem. If I can’t manage with complaint I have to report problem to senior staff or manager. Very important is to promise to person that we will do our best to solve the problem to keep them come, but we can’t say we will do that. It is about building the trust. If you promise to do that person trust you and if you can’t manage, person will be very disappointed. When you say that you do your best, person will trust you but if you will not manage, that disappointing will not be so strong as you didn’t promised for sure.

If Saks’ did not have a complaint procedure, the supervisors would be able to regulate their departments, but very few could keep the supervisors in check. The complaint procedures allows every employee to regulate each other, resulting in conformity by all to the policy.

With working relationships you have clear boundaries and policies and procedures in place that you must follow. You must follow the code of conduct. You are involved with the certain people for a reason and you cannot choose these relationships.

The duty of care affects my own work role as its my duty of care to ensure that the service users in the organisation I care for are safe and protected from any sort of abuse. It is important that I receive training so that I am able to recognise and understand signs of abuse. It is also my responsibility and duty to record all information if an accident or incident occurs. I must protect the service users as well as respect their needs.

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

What is your responsibility under the above act as a care worker in relation to;

If the manager receiving the complaint has been involved with trying to resolve it informally a more senior manager should deal with the formal complaint (normally the manager’s line manager).

Unit 4222-304 Principles for implementing duty of care in health, social care or children’s and young people’s settings.

Principles for implementing duty of care in health, social care or children’s and young people’s settings

Each organisation should have in place a complaints procedure. This information leaflet is in the service users care plan. Part of the role of the carer is to make the complaints procedure available for people to use. Also to assist in making complaints, either directly, by supporting them in following the procedure or indirectly by making sure that they are aware of the complaints procedure and are able to follow it.

`SHC 34 PRICIPLES FOR IMPLEMENTING DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDRREN’S AND YOUNG PEOPLE’S SETTINGS

A. I can acknowledge that the support ticket is indeed an issue and needs our immediate attention; Well enough to save time by closing tickets that do not need our support. Sometimes the issue will not be under our authority. For example, if there is an Internet outage in the area, we cannot fix the issue. The cable company must resolve it. If the issue pertains to a specific program such as an online EMR system, they would have to contact that EMR support line.

The Complaint Sandwich can make any complaint much easier for someone to digest by using the complaint sandwich. The first slice of bread is a positive statement which is called " The Ear Opener." The listener needs to lower their defensiveness and just listen. The " meat "of the sandwich is the actual complaint, it should be lean. Keep the complaint on a single incident, do not just name out all your complaints at once. The second slice of bread is a positive statement, " The Digestive." To help listeners motivation to respond positively to the complaint by making sure that solving the problem will make it better between them and make your tone as civil as possible. People need to make sure that they make their complaint as specific as

It was aimed at identifying the conceptions of Primary Care nurses about worker’s health. Study of analytical type and of qualitative approach performed with 25 nurses, through a semi-structured questionnaire. It was found that the concept of Worker’s Health was given in broad outlines, thus proving that there is deficiency in the conceptual field in this respect. Nevertheless, the importance of conditions that contribute to the satisfactory development of the work has been mentioned, in order to avoid the worker’s illness, by emphasizing conceptions corroborating the change of the health care model, with a gaze targeted to promote health and prevent worker’s illness. The concept of Worker’s Health quoted by the interviewees, although simplified

I hereby declare that this article entitled “SOCIAL WORK EDUCATION AND PRACTICE FOR AN EFFECTIVE IN WORK ENVIRONMENT” is a record of first hand work done by Ms.Sindhu Sivan, and it has not previously formed the basis for any other publication.