Essay about health communication

3876 Words Nov 1st, 2013 16 Pages
Unit 1: Communication skills for working in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name:IOANA DENISA PASCAL
Section 1: Understand how to communicate with a range
…show more content…
Level of interpersonal trust between people, poor listening skills, inability to listen with understanding can be some of the common barriers in communication.

2. Read through the scenarios below and, for each one, suggest ways in which the barriers to communication can be overcome.

Scenario 1: A patient whose first language is not English has arrived for an appointment and as the receptionist you must check them in for their allotted appointment. However, they are struggling to communicate that they were running a few minutes late and as a result are worried that they have missed their slot.

This patient presents social barrier in communication. The encouraging actions that I can provide are: giving a smile, friendly facial expression, use of gestures and pictures, warmth and encouragement( repeat his words with a smile to check understanding).
First , I will ask him about his surname and date of birth. If he can not say it I will provide him a piece of paper to write on it.

After that, If still he is unable to communicate this information, I will ask for specialist support staff ( interpreter or translator).

Scenario 2: A health visitor has an appointment with an older patient who is hard of hearing and who has the TV playing very loudly. The health visitor struggles to communicate their concerns about the patient’s dietary habits and overall health.

The actions that cane encourage

More about Essay about health communication