The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
In order to engage the employees the Portman must be dedicated to a performance management system. This cannot be the “system of the month” that simply creates hype for a time and then fades away, as they experienced with the 5-Star system. The hotel must set goals, monitor and evaluate these goals, provide feedback and create a reward and recognition program. (Krasner, 244). With the introduction of the 5-Star Program, the Portman relied on the PV’s to participate in the problem solving for the hotel. The Portman should again rely on the employees with the establishment of a performance management system by using a Management by Objectives system. This type of system would incorporate participation from the employees for decision making, goal setting and objective feedback (Kreitner, 246). This program should begin with the strategic plan of the hotel and then set goals for employees that will align with the hotels organizational objective. These goals should be set using the SMART method (Kreitner, 248). Once the goals are set, management must get commitment from the staff that they believe these goals are attainable and that they believe in why they are pursuing these goals. If the Portman uses staff to set these goals, commitment will be easier to
Junction Hotel is currently facing problems within the business and is struggling to keep its identity of a ‘quality hotel’. The problems have arisen from a mix of poor leadership and co-operation of staff within the business and also the external influences of businesses which has led them to compromise on quality of service for profit. In this essay I will delve into whether or not I think rationalization is a good strategy for Junction Hotel to adopt.
Office Space provides many examples of the rationalization of the workforce. According to Weber, Rationalization is the process of replacing the traditional and emotional thought with reason and practicality.Weber believed that most societies throughout history were governed by tradition and that the most significant trend in modern sociology is an increasing rationalization of every
With the progression of technology, we are losing our values as humans. In Jennifer Hick’s critical article, she talks about how there is no humanity in machines. She says, “Rather than feeling compassion or sympathy for the animal, the robot mice whir around busily... We are reminded that the rodent cleaners are mechanical, that feeling-those highly prized human emotions-do not exist in machines.”(Jennifer Hicks). What Hicks is trying to say in her article is that what makes us so different from machines is our emotions. There isn’t a way that we can duplicate that. Humans are creating all these different types machines that do one thing, but if something is wrong or broken it won’t stop to try and fix that situation because that’s not what
Creating groups and teams with an organisation can be a highly successful way for managers to control their workforce as groups tend to form their own cultures and ‘norms’ (Coghlan) and if management can influence a group to develop positive ‘rules’ and to accept the organisational approach implemented, then they have gained control over that set group of workers. Also, by allowing workers to work within their chosen groups, the social needs of the group can be more easily met and therefore, hopefully, lead to greater efficiency. This approach could work well for Junction Hotel as there are already apparent groups formed and by allowing them to work together, greater efficiency could be the outcome.
Rationalisation is a company strategy that organisations consider because it can be useful in achieving efficiency as organisations grow. Other perspectives exist such as psychological approaches that consider personality and motivation. Both of these approaches will be examined in relation to improving fitness suite discord in Junction Hotel.
Having personally worked and managed a hotel in the past I decided to choose a company for my research assignment in the hospitality industry that has mastered the art of managing employees. That is Fairmont Hotels and Resorts, long known as one of the best places to work. Eric Stoessel begins his article “Winning Corporate Culture for Fairmont” by stating that Fairmont has been on Canada’s top 100 companies to work for 8 straight years and most recently Canada’s 10 most admired corporate cultures. Employees that are happy and motivated are especially crucial in the hospitality industry where they are the first and last points of customer contact. Stoessel chatted with the
For a long time researchers are trying to find the perfect recipe for success, however it is very hard to predict the response of the market to a new product and its adaptation to the environment. The Ice Hotel and the Travelodge are two ventures established in the end of 20th century both in the travel and hospitality sector but each one with its own unique business strategy. In evaluation of their success the decisions made throughout the development of the above mentioned ventures can be categorized as effectual and causal, as explained by Sarasvathy (2010). G.Sanvikarja suggests that causational logic is more rational and based on prediction where as the effectual strategy is more creative and is control orientated. Each of these approaches implies different strategies and reasoning behind both individual decisions and responsiveness to the environment. Furthermore, most enterprises follow a set of common principles that are key for building a business strategy including defining means, setting affordable loss, leveraging contingencies and forming partnerships (S. et. al, 2010). These four aspects are crucial for understanding how is a business created and what is its approach. However, it should be noted that most of the businesses are not strictly effectual or causal, rather a mixture of both with a tilt towards one. Every business is individual and should be treated like one. This paper will examine the business strategies behind the Ice Hotel and the
The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development
Q1. TAKING ACCOUNT OF THE ORGANIZATIONAL CONTEXT, WHAT ARE THE PARTICULAR HUMAN RESOURCING CHALLENGES OR ISSUES THAT WILL NEED TO BE ADDRESSED IN SETTING UP A NEW HOTEL OF INTERNATIONAL FIVE-STAR QUALITY?
Through examination of the case study it is evident that The Creek Hotel have little to no work processes. The issues started with the shuttle bus. Although Wendy and David were appreciative of the airport pickup service it was uncomfortable and hot. Linking back to the previously discussed value chain, if The Creek Hotel’s management had always kept in direct contact with the shuttle company, another temporary bus could have been arranged. This situation reinforces the importance of the value chain and how it affects processes, in particular their value. Other issues such as the lengthy check in time, miscommunication between cleaners and management and the lengthy check-out time created a snowball effect of problems, where if in fact processes were set in place from the beginning the problems would have never occurred.
As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business
Hotels too need to differentiate their services from their competitors in order to attain greater share in the market. Marriot chain of hotels differentiates itself from its competitors by focussing on standardization of the services. International customers often need more consistency in the hotel services when they travel across the world. Standardization has its own benefits, not only does it simplify work but also help attain economies of scale, ultimately cutting costs(Singh et al. 2012). Le Meridian chain of hotels offers exactly the opposite of that, it customizes services for its customer to a very large extent(Kielnhofers 2012).It provides services as per the specification of each customer. This might result in adding operating cost but creates additional satisfaction among its