Identify and provide an example of the use of lateral collaboration and vertical collaboration within the organization, and prepare an action plan to use lateral and vertical collaboration.
A vertical organization tends to be structured in terms of employee and management collaboration. Since decisions travel up and down the organizational chart, collaboration between employees and managers on company processes or issues happens in a very structured setting that includes meetings and constant monitoring. Because employees in a horizontal organization are empowered to make their own decisions, collaboration tends to happen more organically. Employees have open contact with each other and are more available to create collaborative…show more content… The company 's research and development is done at the corporate headquarters in San Jose. Riordan 's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers.
Riordan has identified criteria in four areas that define the company’s mission statement. First, the company focus is to have attitudes and abilities that exceed industry standards to provide solutions for customer’s challenges and lead the industry in Research and Development. Second, the mission for customer relationships is to be a solution for the customer, maintain quality, innovation, and customer service at a reasonable price. Third, to ensure the long-term viability of the company, the mission to the employees is to have an innovative and team oriented working environment, in addition to keeping the employees informed and supported. Lastly, the future of the company depends on maintaining profitability to allow growth in the company (Apollo Group, 2004).
To meet the company focus of being the industry leader in R&D, there must be a commitment by management to stay ahead of the curve in technology for R&D. For Customer Relationships, combining systems for each of the divisions would help ensure Riordan was not part of the customer’s challenges.