Essay room division

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

specialty hotels, or any other type of hospitality interest and identify the main problems associated with

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

3.1 For each hotel, what is the role of technology and the role of operations

Should focus on making hotel more luxurious to get attention and invite a larger crowd to book a stay. Build more welcoming atmosphere and provide best services to make it different.

targeted those people who would recognize and appreciate quality lodging and not those who were seeking “cheap sleep”.  Inviting potential guests or individuals who might influence visitor hotel selection to launch parties, swim parties, cocktail parties and other planned events.  Targeting supportive hospitality businesses.  Packages that supported local businesses were developed.

Accommodation : Places of tourists' interest must be capable enough to provide good accommodation and catering facilities. A type of accommodation required by tourists depends on their lives-styles, standard of living, capacity to spend money, nature of services expected, etc. Classification of accommodation centers, i.e. various hotels, motels, dormitories, etc. on basic of rating like five stars and below are essential so that tourists can make a proper choice and plan their trips appropriately. Generally, tourism mostly prospers in those areas where good lodging and food facilities are available at reasonable

In this new era, it is difficult to continuous survive in the hotel industry, the numbers of the hotel organizations increased dramatically to cover the huge flows of tourists. It means that the more the hotel organizations develop, the more the competitors surrounded. Hotel which had good image and able to provide high quality service will attract the attention of tourists, because tourists will tend to make comparison between hotels which able to give them the most valuable rate of services with reasonable price. Based on this statement, hotelier will make the improvement in terms of marketing, resources and financial to increase their strength in hotel industry.

Although the market is softening, Sheraton Hotel should continue to realize that now is not the time to ignore facility and room maintenance. The guests expect clean surroundings and rooms with everything in working order. Sheraton Hotel should not sacrificed maintenance standards in order to save on operating costs that could result sacrificing the satisfaction of guests. The technology amenities also need to be in top working order to avoid disappointing guests. In addition, while guests who visit luxury hotels tend to be somewhat more immune to price pressures, parking fees are becoming more commonplace and an increasing source of dissatisfaction among these guests, recommend complimentary and free valet parking for the customers. Sheraton Hotel should also continue to look for other resources or partner with other company that in order to continue to meet the supply and demand of Sheraton Hotel’s services.

Customer care and efficient operations can give hospitality related business a decided competitive advantage, and improved technology in hospitality industry which allows these businesses change in both areas.

Since 2003, there has been an improvement in the performance of the average daily rate, occupancy and revenue per room for all hotel segments. However, these improvements came after substantial declines on all these measures in 2001 and 2002 after a peak year in 2000. In 2004, the “average occupancy across all hotel segments was 61.3%, the average daily rate was $86, and the revenue per available room was 453”. Even after looking at these results, the 5 major hotel segments still varied significantly on these performance measures.

In old days it was okay for a hotel to have only rooms and a restaurant. Today a hotel has to have a recreation centre, a beauty farm, a shopping

The air – conditioning with individual control is just within the customer room only the others customer cannot be control just like a control room for example Berjaya UCH have a control room that can access all the people result or temperature of the air conditioning.In the hotel of the customer room there is an attached bathroom, long bath & shower and the internet access for the hotel is only for every customer room only. Inside the bathroom there is also a hairdryer provide to blow dry the customer hair after finish their bath. In the room there is also an complimentary coffee or tea making facility and for the security the room security is good because only the customer with specific room keycard holder can access in the room with the correct room number only can access to the room.All the room of the hotel do have IDD telephone which means like if the customer and family have 2 room they can contact other family member with their room number with the telephone provided and the customer can also listen to piped-in music or

Application of revenue management techniques is perhaps the most important part of hotel operations. In this assignment I will try my best from my learning to provide

Kasavana ML, Brooks RM, Managing Front Office Operations, 8th edition, American Hotel & Lodging Educational Institute, 2009, chapter 2 and 12. Reference website: http://www.accor.com/en/recruitment-and-careers/professions-guide/rooms-division-manager-mf.html Topic 1 © Vocational Training Council, Hong Kong Management Functions in Rooms Division