shc 31

Verbal communication is talking to someone and giving them information and also retaining information. Furthermore verbal communication is very important in a health and social care setting because it allows care workers and service users interact with each other face to face. This would then help the service user understand what the care worker is trying to say/explain to them because it would be clear and precise. The service users may feel that the care workers are showing an interest in their needs and well-being if they are communicating with them verbally (Face to face).

Effective communication may have a positive impact on individuals lives as it will give them confidence. The more confidence they gain the more willing they will be to try new things. They will have more self-esteem and will be able to apply for work. Effective communication can give them a better social life, they will want to spend time with others and less likely to become withdrawn and depressed.

Level 3 Diploma in Health and Social Care (Adults) for England (QCF) All Mandatory Units Knowledge and Performance Criteria Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit code: SHC 31 1.1 Identify the different reasons people communicate 1.2 Explain how communication affects relationships in the work setting 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals

1.2 Explain how communication affects relationships in an adult social care setting. Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever

Unit 1 Promote Communication in Health, Social Care 1.1 Identify the different reasons people communicate The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

The different reasons people communicate are so that they can discuss and get a point across, to explain a situation or thought, to impart knowledge, discuss issues concerns and build relationships professional and personal.

Verbal Communication Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).

Effective communication is also about communication with relatives, colleagues and other professionals to create a safe, welcoming and valuing work environment (3).

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

1.1 Identify the different reasons people communicate. Communication is a process of transferring information from one person or from a group of people to the other. Communication can also be defined as a way and form of passing or receiving a message. People communicate to express or share a concern and allow the passing of message. By not communicating can limit the people’s ability to connect with each other. For instance care worker to care users and other professionals in the care setting environment. People communicate so that they can understand the needs of others and it ensures ways of building trust and resolving conflicts. Communication is a two way process that enables sharing of experience.

1... Identify the different reasons people communicate. In general, human beings like to live with other human beings. Most of us are sociable creatures who want to reach out to other people around us. Very few humans lead completely solitary lives. People also communicate for specific reasons; in order to express Emotions such as: • Fear • Anger • Pain • Joy • Love. People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential – even life saving in the case of a warning. It can be vital to make a person’s quality of life

Unit 301 Promote Communication In Health And Social Care 1.1 Identify the different reasons people communicate People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions,

SHC: 22: introduction to personal development in health, social care or children’s and young people’s setting.

The Nurse of the Future Core Competency: Communication Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

Critiquing communication and interviewing skills of a health assessment interview with a client Introduction Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).