shc 31

1185 Words5 Pages
1.1 Identify the different reasons people communicate.
There are 5 main reasons why we communicate these are:
1. To change behaviour
2. To get action
3. To ensure understanding
4. To persuade
5. To get and give information
All these could be to share experiences, to make choices, to express wishes and choices…

1.2 Explain how communication affects relationships in the work setting.
Effective communication in the work place is essential to make sure that information is passed on, to make sure that the client’s needs and problems can be assessed properly, if there are any changes that effect the care then it needs to be passed on to the team at work, to build good relationships with your team members and clients.

2.2 Describe
…show more content…
If this happens then you should inform the individual involved as soon as possible.

PWSC31
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual.
You could ask the individual themselves this is the most effective way and it encourages the individual to take control. The disadvantages could be that the individual may lack in confidence or they may have communication difficulties. You could read the care plans which can give you information if the individual can’t communicate their needs the disadvantages are that the care plan may be out of date and need reviewing, it might not be accurate or may have been written with out much involvement from the individual. You could also talk to the family and friends they may have good information about the individuals the disadvantages are that they may communicate their own wishes and not know the wishes of the individual.

2.3 Describe a range of communication methods and styles to meet individual’s needs. Verbal communication is one by asking questions you can asked closed or open questions or just talking to the individual we can show empathy and understanding. Non verbal communication so this could be by writing or by picture cards or easy read documentation.

2.4 Explain why it is

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