Essay on shc 53

4415 WordsJan 15, 201418 Pages
Diploma in Leadership for Health and Social Care and Children and Young People Services – Level 5 SHC 51: Use and develop systems that promote communications 1. Be able to address the range of communication requirements in own role 1.1. Review the range of groups and individuals whose communication needs must be addressed in own job role. There are a wide range of individuals whose communication needs must be addressed within own job role. It is important within my job role that I communicate with many varied groups. On a daily basis I communicate with individuals and their families in order to deal with any queries or concerns regarding the support we provide. I also communicate with external agencies such as…show more content…
If in doubt of any communications ask work colleagues to check minute notes, emails or letters that you write on behalf of others to ensure presentation, language are appropriate and professional. Also when communicating to colleagues it is important to establish a friendly but professional working relationship to give and receive support where necessary and all communication should revolve around each shared goal of promoting the health and wellbeing for the adults who we provide care and support for who use the services. When communicating to family members of the adults who use the services they are to be able to have trust and confidence in your ability to support and care for them. It is important to establish a good rapport with each of them and respect them by using their preferred name such as Mrs Anderson and not by their first name if preferred and recognise that they should be consulted with any information, changes to the care and support of the adult who is using the service as long as the adult is happy for information to be shared with their family members. Always speak directly and clearly, using positive body language and good eye contact when communicating and allow enough time for them to understand what is being said and listen carefully to what they are saying. When receiving
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