str 581 finals

1770 WordsSep 20, 20138 Pages
STR 581 final exams http://www.finalexamguideline.com/main.sc 1) Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________. 2) A ________ is a set of procedures and sources managers use to obtain everyday information about developments in the marketing environment. 3) 3M, Hewlett-Packard, Lego, and other companies use the ________ to manage the innovation process. 4) ________ consists of people, equipment, and procedures to gather, sort, analyze, evaluate, and distribute needed, timely, and accurate information to marketing decision makers. 5) A company can take…show more content…
42) Refer To: 0801 The inventory turnover for this company is: 43) According to Goldratt and Fox, a useful performance measure to treat inventory is ______. 44) Which of the following product promotional activities would probably help make the supply chain more efficient? 45) If the system contains a bottleneck, the _______ is the best place for control. If there is no bottleneck, the __________ is the best place for control. 46) A checking account is __________. 47) An all-equity-financed firm would __________. 48) Under capital rationing, given the choice among several equally attractive investments, the best tool to use is the __________. 49) An investor's risky portfolio is made up of individual stocks. Which of the following statements about this portfolio is true? 50) __________ says to seek out investments that offer the greatest expected risk-adjusted real return. 51) Due to asymmetric information, the market fears that a firm issuing securities will do so when the stock is _________. 52) “Hard” capital rationing refers to the rationing __________. 53) Which of the following statements is true? 54) __________ says to recognize the value of hidden options in a situation, such as the foreign exchange options in some derivative instruments. 55) __________ says to look for opportunities to invest in positive-NPV projects in foreign markets or to develop derivatives or
Open Document