- the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Setting.

3197 Words13 Pages
Unit 2: Communication and values | | Yvette Moyo | Centre Number : 20669 | | | | |

Contents Page * The role of effective communication and interpersonal interaction in a health and social care setting. * Theories of communication
Interpersonal skills
Verbal language and examples
Non verbal language examples
Service user
Care provider

This report will cover the role and importance of effective communication. It will cover the meaning of communication and interpersonal skills. This is one of the tasks needed to get the voluntary worker job, because in order for health care providers to work with a diverse range of people they have to
…show more content…
| There are less irrelevant or confused answers | Service users can get frustrated because their answer may not be a choice. | They are easy for service users to answer even if the service user is less literate or articulate | They can give the care provider a different idea of the actual answer the service user was trying to portray |

Advantages of open questions | Disadvantages of open questions | The service user can give care providers detailed and extended answers allowing them to clarify questions and the response. | Service users are different and some may not be comfortable to give long and detailed answers on certain issues that they may be experiencing. | They can reveal the true thinking of the service user. | The responses that service users give may be irrelevant to the question they may have been asked. | They allow the service user to give detailed and extended answers to complex issues. | Some questions may be confusing to service users of a lower dialect. | It allows the service user to be creative, think logically and self express themselves through their answers to questions | The service users have to take longer to think about the response which means that effort would be needed. |

Clarity is by being clear and confident. It also can mean being coherent and intelligible. Clarity in voice is important because if the care provider mumbles and does not talk
Get Access