-the Role of the Leader in Managing a Crisis

Leadership is “the fusion of heart and mind, selfless action, encourage betterment of others, and to make a difference. It is the process of influencing

A crisis can be described as disruption or breakdown in a person’s normal or usual way of functioning in life, when individuals are confronted with problems that cannot be solved. (Caplan, G.1961) A crisis cannot be resolved by a person’s customary problem-solving resources/skills. Crisis can be handled different and are different for people in the way they can be handled; a crisis is mush different from a problem or emergency. A problem can create stress and be sometimes difficult to resolve, the

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

outline of what to do in addition to your channels you are suggesting to deal with crisis. I did some reasearch adn

According to Lewis (2006), crisis is “an interruption from previously normal state of functioning resulting in turmoil, instability, and a significant upheaval to a system” (p. 27). In other words, a crisis is a negative predictable or unpredictable event that affects the future trend of individuals, groups, organizations, and government. For instance, pharmaceutical company Johnson and Johnson had an unpredictable crisis in 1982 with its product Tylenol, which was laced with cyanide and led to several murders in Chicago. The events of this crisis could have changed the perception of Tylenol products. Another example of organizational crisis was the predictable 2012 Hurricane Sandy. Although companies of all sizes expected the Hurricane due to the weather forecasting, some areas in New York and New Jersey were affected worse than others. There were businesses that terminated operations for several business days. In addition to Hurricane Sandy being an organizational crisis, it was also a crisis for many families that lost power in their homes and a crisis for government departments such as FEMA (Federal Emergency Management Agency), and other agencies within local and state governments.

These decisions makers have defined what the organizations mission is and are constantly working towards it. Realizing that crisis management must be more than mere lip-service, leaders develop training programs around various crisis situations and drill often on various scenarios that could envelop any organization. While training leaders stress working “smarter”, managing their training time around obsessive planning for numerous crisis events means being better prepared when an actual disaster

A crisis is a situation that seriously and immediately threatens one or more of an organization's four vital assets: life, property, operations/income, and reputation. Crises are characteristically uncommon, unpredictable, and sudden, demanding immediate responses in order to save lives, avert secondary damage, and restore normal operations.

After the crisis emerged, the company needs to establish a crisis communication team first. The team must consist of directors from various departments and high-level executives, especially CEO and crisis management experts. In this team, it is crucial to have a leader who could mobilize resources, make a decision and be responsible for all decisions. Everyone in the team is responsible for a unique issue.

When you are in a crisis situation you should reach out to your stakeholders. Stakeholders should be informed of the situation. It is very important you keep the communication line open between you and your stakeholders. They want assurance that you have this issue under control. Leaders will ensure the stakeholders they are going

The Three-Stage Model is just as the name suggests. It takes a crisis and divides it into three distinct phases. The phases are pre-crisis, crisis, and post-crisis. Events, decisions, and communications can be evaluated during each of the phases. The model acts as an essential theoretical structure for the comprehension of emergencies and creating methods for management (Coombs, 2007). While the simplicity of the Three-Stage Model allows for its broad use and understanding, it does not allow for all of the detailed nuances of a crisis.

The two cases are compared to understand how they both lead to crises. The two cases studied are related in a way that they are affected by the government guidelines. Also, the comparison was done in the two cases to determine the way they use PR in crisis management.

The term “Crisis” can be defined as a situation where there is a sensitivity of intimidation, heightened anxiety, anticipation of possible brutality and the belief that any actions will have far-reaching consequences. In general crisis is the situation of a complex system in terms of family, economy, society; so when the system functions defectively, instantaneous measures are necessary, but the grounds of the dysfunction are not instantly identified. Also, it is a process of changes where the aged system can no longer be retained. If change is not required, the event could more precisely be portrays as a failure. Crisis have four defining features that are specific, unexpected, and non-routine events or series of events that make high levels of uncertainty and threat or professed threat to an organization's high priority

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

According to Lillibridge and Klukken (1978), crisis is an event or situation that cause " 地n upset in equilibrium at the failure of one's traditional problem-solving approach which results in disorganization, hopelessness, sadness, confusion, and panic" (62). In the face of crisis, there is an urgent need to swing to action and communication is the only vehicle that can convey this message to everyone concerned. When crisis occur, communication challenges becomes worsened because the

This report outlines the current crisis situation and provides a range of crisis communication strategies and methodologies that are suggested for use immediately.