training outline Essay

1036 WordsDec 27, 20135 Pages
EdSoup Lead Generation Representative Training Outline eStomes and EdSoup Overview 1) Short Introduction of eStomes a.i) Policies and Expectations (a.i.1) Attendance (a.i.2) Meeting the Program’s Performance goal is a must which will be discussed in the Job Description Section b) Short Introduction of EdSoup Job Description 2) Overview 3) Requirements – all we need is for each agent to make 2 transfers an hour Script BASIC CALL FLOW Hi, is _____ there? Or Hi, may I speak with _______ please? Hello! I’m calling from EdSoup on a recorded line, my name is ________. I’m calling to verify that you're interested in going back to school. IF YES OK, before we get started, do you have your high school diploma or GED?…show more content…
To use the Five9 software, you will need a desktop or laptop computer, stable internet connection (preferably wired), and a USB Headset. Desktop or Laptop Computer Minimum Workstation Requirements: Processor: Intel Pentium IV 1500MHZ or greater, or equivalent Memory: 1.0 GB or greater if using Windows 2000 or Windows XP; 1.5 GB or higher with Windows Vista and Windows7 Java Runtime Environment (JRE) version 6update 15+ (6.0) and version 7 update 10+ (7.0) 32-bit version required for softphone use Screen Resolution: 1024x768 or higher Recommended Workstation Requirements: Processor: Intel Pentium IV 2400MHZ or greater, or equivalent Memory: 2.0 GB or greater Supported Operating Systems: Windows 2000 Service Pack 4 or higher, Windows XP SP 2 or higher, Windows Vista 32-bit SP1, Windows Vista 64-bit SP1, Windows 7 Professional 32-bit, Windows 7 Professional 64-bit, Windows 7 Ultimate 32-bit, Windows7 Ultimate 64-bit, Windows7 Home Premium 32-bit, Windows7 HomePremium 64-bit Headset Five9 does not recommend the use ofwireless LAN headset technology as they often result in degradation in call voice quality, as well as other audio issueswhich contribute to a lower-quality customer experience. USB Headsets are
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