unit 11 M2 Essay

1.2 Explain circumstances when it is necessary to seek specialist expertise in relation to recruitment and selection.

OUTCOME 1 Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities.

Firstly when being sales staff there is a lot of responsibility that you have to take in account. For example sales staff should have some understanding about the product. This includes features, benefits, and the cost of the specific product that the customer wants to purchase. For example if a sales staff were to sell a computer his/her knowledge should be:

The sales and after sales services would also be immensely different from a salesperson selling bread or eggs in a local supermarket. I would place the different types of cars in this category. For instance, when I was searching to buy a family car, I must have taken at least 3 months of research, test drives, repeated visits to different car showrooms before settling on the car of my

In this task the writer is to make a report explaining the ways in which sales techniques and customer service have developed in a retail organisation.

Over the last decade the roles, goals, and the overall strategies of salespeople have changed. The sales staff at Four Seasons could write a book instead of an article on these changes. These changes have as much to do with technology as they do a shift in the targeted market. Consumers have increased the ability to shop online around their schedule and compare targeted prices with free shipping in most cases.

-Study copy writing so that you know how to create promotional material that will get people to call. I can 't tell you how much money I 've made just by picking up little copy writing tips here and there. The only word that comes to mind is boatload.

In reviewing Ziglar On Selling: The Ultimate Handbook for the Complete Sales Professional, many lessons were learned that range from maintaining balance in one’s life to the importance of building trustful relationships. As per the advice of Ziglar, a “pretest” and “posttest” were taken that produced scores of 90 and 100, which means the lessons learned had an important impact on this writer (Ziglar 1991, xi-324). Subsequently, building a list of customers (especially “female customers” who hold the majority of “spending power”) requires that the salesperson establish a “network” based on “centers of influence,” in which sales are made using the “radiation method” combined with “technology” (Ziglar 1991, 1-48). Of course, accomplishing this requires that the salesperson establish “trust and dependability” among his or her customers through the use of “active listening skills,” “Communication, Observation, and Dedication” (Ziglar 1991, 1-48). However, becoming successful in these aforementioned skills mandates the reduction of “call reluctance anxiety,” which means lessening the “anxiety of financial burdens” combined with projecting a positive transference of feeling to the customer (Ziglar 1991, 1-69). In essence, this process entails helping others “get what they want” by completing the following sales process: 1) “Prospecting,” 2) “qualifying,” 3) setting “appointments,” and 4) “closing the sale” (Ziglar 1991, 49-69). At the same time,

A few of the job duties that the sales team will have to do is meet a monthly quota and help generate leads for the company. The sales team will have to maintain accurate records of the sales and prospective leads by performing sales calls, possibly presentations, and follow-up activities. Another duty the sales team needs to be able to perform would be to follow all company policies, procedures and business ethics codes and ensure everything is communicated and implemented within the team and the rest of the company. Another duty that the sales team needs to be able to do is have an understanding of the products being sold by the company. Each person on the sales team needs to find unique and different ways to contribute to the educational and training programs that will be offered to the company’s clients, potential clients, and the company employees. In order for anyone to be considered for the sales team, potential candidates need to have at least these specifications. The candidate needs to have some kind of sales background. The candidate must also have a customer service background that includes good rapport with the customer, marketing dynamics to help generate and close the sale, and be able to adapt quickly and communicate on the customer’s level. Another important specification for the sales team is having computer skills and software knowledge. The

To maximize sales opportunities by mastering the spontaneous approach, complementary sales and incentives to return techniques

In addition to knowing yourself, you must continue learning about people. Just as with yourself, you must be caring, forgiving and laudatory with others. In any sales effort, you must accept other people as they are, not as you would like for them to be. One of the most common faults of sales people is impatience when the prospective customer is slow to understand or make a decision. The successful salesperson handles these situations the same as he would if he were asking a girl for a date, or even applying for a new job.

Another way in which they achieve this sense of personal selling is via the phone. After the customer has completed their order, the sales assistant will then begin trying to sell additional goods. I believe that the advantage of personal selling is the fact that people are more easily persuaded when interacted with other humans. Scientific studies show that being able to see a person’s body language allows them to relax and be convinced a lot easier. A consumer website goes on to elaborate that in most cases “Personal selling has a superior impact on consumers than direct mail or other forms of advertising…” In terms of improvements, I would suggest that in order to increase sales, I feel that the company should offer free extras if customers exceed a minimum spend of £25.00.

When deciding to become a sales manager, there is a lot they do each day. They have a lot of responsibilities and it can be very stressful every day. Sales managers are like owners of a company but they don’t own it. Sales manager have to hire and train new people as well as fire people as well. The life of a sales manager will, be mostly in an office or traveling around to different places. Sales managers also have to take care of multiple teams or even multiple stores and make sure they are getting their goals as well as getting a lot of customers. They have to prepare the budget, decide discounts, check the online traffic to the website as well as make sales. They should be very organized because sales managers have a lot of planning and managing. Sales managers are also coaches they must make sure everyone is meeting sales goals, helping customer’s needs, help

Next, you should prepare a basic sales strategy that includes a script for making appointments by telephone. When making appointments by telephone you should be easy to talk to and empathetic, you should

The sales staff has to possess an interest in the kind of job they perform which is the major driving force for them. Other than this sales staff‘s performance depends upon the various aspects-