unit 342 354 Essay

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Unit 342: Using bespoke software & Unit 354: Monitor and solve customer service problems.
1.11.6 and 2.3: I input relevant information accurately daily so that it is ready for processing. I do this by scanning in the forms we receive, after separating them into piles to group them for easy scanning. After I have scanned them all, I then use Xpress to start the processing. When I am doing so, I make sure I copy all the details accurately. This is very important, as I am dealing with personal and sensitive information received from the public. I take extra care when entering the digits, such as NI numbers or date of births. When inputting this information I am using a scanner, keyboard and mouse. I found that one reoccurring problem I had
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Civica had the ability to tell me who is currently paying council tax at a property and also who else lives there, it also tells me whether they have made their required payments and from this information I can judge who is living at a certain address. This enables me to register people at empty properties by checking the address on council tax and then, if I have the right to believe a certain person is living there I can register them onto Xpress.
2.1, 2.2 it is important that I use my software functions to structure, layout and style information. I do this initially when scanning in new forms, changing the scanner settings to take all the correct information when scanning. I have to do this otherwise the scanner might not pick up the text/writing and may not include the whole page which would result in losing important information. I change and use these structures and layouts to organise the information efficiently by changing the resolution, paper size and front rotation as well as any other changes that may be needed for a particular form.
3.1, 3.2, and 3.3 I select and use appropriate tools and techniques to edit, analyse and format information when processing postal forms and also setting templates for scanning. Both of these procedures include the use of text boxes, for example when I process postal vote forms I must place the correct text box around the signature and

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