use and develop systems that promote communication

most organisations have charters that inform staff and anyone using the service about what they are to expect. The Care Quality Commission (www.cqc.org.uk), the body, on behalf of the government, that regulates the standards in health and social care settings will always use a relevant charter as a starting point when reviewing an organisation.

Being short staffed brings a large amount of stress to any area of healthcare; this is commonly when you will see mistakes happening like, medication errors, and treatments that don’t get done. When these situations occur the communication of the team is more important than ever, and once a prioritized plan is created each member of the team needs to carefully follow it, and get help and support when needed.

Effective communication is also about communication with relatives, colleagues and other professionals to create a safe, welcoming and valuing work environment (3).

Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the

2.2 In a small practice with part-time team members there is a high possibility of communication failure for example; messages not being passed on at all or incorrectly, decisions made earlier in the week without involvement or reference to all colleagues. This may result in mixed perceptions or feelings of marginalisation. To overcome this barrier, staff meetings are to be held on dates where all staff can attend. If this is not possible the minutes of the meeting should be written out and forwarded on to the appropriate people. It is also important to seek feedback regularly to check the message has been conveyed in a clear and concise way. Forums and emails are an efficient mechanism for short, chatty updates. It is also a good method of quickly communicating messages to several people and allowing further discussion with feedback and input.

Effective communication is vital to the smooth running of a business and various methods of communication are used within a business environment to achieve this. Each form has various benefits to communicate effectively to their designated target audience. When communication is carried out properly it means the sender and receiver both correctly obtain the same information. Each

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an

The Care Quality Commission makes sure that hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high quality care, and they encourage these services to make improvements.

For this question I am going to explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

The Care Standards Act 2000 was passed on 20 July 2000. The Act aims at extending the regulation of social care and follows on from two white papers published by the Government in 1998 and 1999 entitled “Modernising Social Services and Building for the Future”. Care Services in the housing sector range from residential care homes and nursing homes to domiciliary care. Up until now this range of care services has been regulated under the Registered Homes Act 1984. The 1984 Act was passed to protect the welfare of vulnerable adults in residential care in the private sector.

Communication within the work setting is paramount to the smooth effective and efficient running of any business or practice; misunderstandings cause resentment and low morale of the workforce which leads to low customer satisfaction and ultimately a drop in popularity, production figures or in this instance the number of children attending the setting.

In reference to the question listed in the previous paragraph regarding interoffice communications, we must consider that the true issue may be repressed within the obvious surface problem. To complete a better understanding of this topic an interview was accomplished with a fellow middle manager working within the same department. The interview with Ian Tewson developed over a period of three weeks. (I. Tewson, personal communication, April 15th, 2010) Inside this interview many topics surrounding this event were discussed and opinions were shared to reach the conclusion presented in this paper. Through the conversations the same topic surfaced over and over again in regards to company communication or the lack thereof. Ian Tewson has worked for the company for over twenty-five years and has seen tremendous growth and loss over this lengthy duration. But through the conversations the issue of communication difficulty has only recently surfaced. This lack of communication within the departments has

1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home

Sharing information through two-way communication: Communication is essential, both formal and informal communication is needed on a weekly basis to keep everyone engaged and informed.