After flying with United Airlines, passengers were asked to record their perceptions regarding their experience pertaining to each of the decision-making criteria. The results are displayed in Table form below (expectation scores were obtained from the original multi- attribute matrix. Given this information, determine the size and direction of the service gap and whether customers were dissatisfied, satisfied, or delighted. Decision- Making Criteria Price Flight Schedule Destination Baggage Fees Leg Room In-Flight Entertainment Options Timeliness United Airlines Perceptions 8 8 10 7 7 8 9 United Airlines Expectations 8 9 10 8 8 7 7
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- No neer generalized answer ok. Solve it dont reject. LEAD.305.HSF1 Adaptive Decision Making Decision Journal/Log Lesson that we discussed from week 7. Week 1 - Introduction The Concept of Adaptive Decision Making, Cynefin Framework Week 2 This week have you watch videos to better understand the Cynefin model. the Streetlights and Shadows text. Management vs Leadership Week 3- This week is about reviewing Klein chapters, and finishing Pyramid of Success. Snowden's Model. Explore Trust in the Decision Making Process Week 4- Pyramid of Success Attributes that support Personal and Organizational Decision Making. how data impacted Baseball Week 5- This week is about reducing uncertainty and the power of online experiments. Blue Ocean strategy. Mark Cuban Disruption of the Pharma Week 6- three steps to better decision makingprocess for business experiments. Week 7 the org change process Present a good and bad example of organizational change Instruction: Start a decision…You have been tapped by a newly elected President of the United States to formulate a “Year 1” strategic plan for his / her new administration. Discuss in-detail how you would prioritize all possible initiatives proposed by the 15 major Departments (only those who have an Presidentially appointed Secretary - (ie. Department of Defense; State Department; etc.). Consider all benefits / costs as well as any challenges and constraints. Then, identify your top 5 recommendations and justify your selection. Keep in mind that the President wants to maximize his Elector Satisfaction metrics and maintain bi-partisan support in Congress.Crystal is a marketing manager who is deciding how to allocate the financial resources among three different product launches over the next three years. Crystal is making a a.strategic decision. b.operational decision. c.tactical decision. d.opportunistic decision.
- What are the challenges experienced by student-athletes? Is it a quantitative approach? True or False. What are the factors that affect the decision-making of parents regarding the education of their children? Is it a quantitative approach? True or False. What are the features of narcissistic posts on Facebook? Is it a quantitative approach? True or False.1) What are the key decisions that Andrew Mason has made during Groupon's brief history? How have these decisions influenced Groupon's evolution as an Internet-based business? 2) How can I describe the decisions identified in my previous questions ask in terms of programmed and non programmed decision making? 3) How can I describe the decisions in terms of the rational, bounded rationality, and garbage can models of decision making? 4) How, if at all, has creativity and intuition played a role in the decisions to found and rapidly expand Groupon? 5) Suppose i think the market for group-based online coupons has great potential, and you desire to enter the competitive fray, what factors would i consider in deciding whether to come a Groupon competitor?General Motors planned to essentially quit making cars and trucks for nine weeks from mid-July through Sept and CC Power planned to close one of its nuclear plants permanently. Based on these particular news reports, what is the differencebetween GM’s and CC Power’s decisions?a. CC Power was trying to get rid of excess inventory, and GM was trying to become more efficient.b. GM was trying to maximise profits while CC Power was trying to minimise losses.c. GM’s decision to idle plants was a short-run shutdown decision. CC Power, by contrast, made a long-run decision toexit a specific market.d. There is no difference between GM’s and CC Power’s decisions; both were trying to get rid of excess inventory
- What does it mean to have an FMS option?Explain data tampering, forgeries, and web jacking with an example.Take into account the following: Do you think Big Data and Predictive Analytics, for example, would have worked in marketing 10-15 years ago? And why is it the case?Decision-Making (Cognitive) Biases Obtain from your library (or, from https://hbr.org/2011/06/the-big-idea-before-you-make-that-big-decision) a copy of the following article:D. Kahneman, D. Lovallo, and O. Sibony, “Before You Make That Big Decision. . . ,” HarvardBusiness Review, June 2011, pp. 51–60. In this article, the authors argue that “Even highly experienced, superbly competent, and well-intentioned managers are fallible” (p. 60). They discuss avariety of cognitive biases associated with the decision-making process. Such biases can diminishthe quality of decisions. The authors maintain that understanding these biases may decrease theireffect and offer a checklist designed to facilitate decision quality control.Required1. What is meant by the term “cognitive bias”?Gather information. Do some preliminary research on the decision and add 3-5 relevant facts to your document. Include information about alternatives to consider. Recommended: Get help from a librarian. Include sources as footnotes (see how to make footnotes in Word and in Google Docs). Identify at least five stakeholders. Who is affected by your decision? Be complete. It probably affects more people (and animals and plants) than you think. Set Up Your Decision as an Optimization Problem: What is (are) your decision variables (choices), constraints (must haves/must not haves), and objective function (things to maximize or minimize, i.e., how you define success)? (Review Module 07 and 08) Example: DV = career choice; Constraints = minimum salary; maximum hours per week to work; maximum danger; Objective Function: maximize contribution to society e. Generate at least three alternatives for your decision variable(s) Example: Career choice = {astronaut, firefighter, community…
- Gather information. Do some preliminary research on the decision and add 3-5 relevant facts to your document. Include information about alternatives to consider. Recommended: Get help from a librarian. Include sources as footnotes (see how to make footnotes in Word and in Google Docs). Identify at least five stakeholders. Who is affected by your decision? Be complete. It probably affects more people (and animals and plants) than you think. Set Up Your Decision as an Optimization Problem: What is (are) your decision variables (choices), constraints (must haves/must not haves), and objective function (things to maximize or minimize, i.e., how you define success)? (Review Module 07 and 08) Example: DV = career choice; Constraints = minimum salary; maximum hours per week to work; maximum danger; Objective Function: maximize contribution to society e. Generate at least three alternatives for your decision variable(s) Example: Career choice = {astronaut, firefighter, community…Which of the following is not a element of a VRIO analysis? (Used to identify strategic strengths in a SWOT analysis) 1.They are Valued by the customer 2.The company is Organized to exploit the resourses (strengths) 3.They are Rare in the Industry Inexpensive to imitateimitate 4.They are not InimitableMiriam and Devon are both upper-level managers, but have very different decision-making styles. Please name and describe in your own words four decision making processes that could be used to guide their decision making. In addition, provide and explain in your own words 10 ways in which their decision could, in general, be derailed or hindered, and explain each.