Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard. Perspectives Internal business process Performance Measures Percentage of defective-product units Customer Return on assets Learning and growth Number of patents Employee turnover rate Net income Financial Strategic Objectives Acquire new customers Customer profitability Percentage of processes with real-time feedback Increase shareholder value Return on sales Retain customers Improve manufacturing quality Develop profitable customers Average job-related training-hours per employee Return on equity Percentage of on-time deliveries by suppliers Product cost per unit Increase proprietary products Increase information-system capabilities Enhance employee skills Profit per salesperson Percentage of error-free invoices On-time delivery by suppliers Increase profit generated by each salesperson Introduce new products Customer cost per unit Earnings per share Number of new customers Minimize invoice-error rate Percentage of customers retained For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.

Cost-Volume-Profit (CVP) Analysis: Understanding Business Dynamics Cost-Volume-Profit (CVP) analysis is a financial management tool that plays a pivotal role in helping businesses understand the relationships between costs, volume of production, sales, and profits. This analytical technique provides valuable insights into the financial implications of various business decisions, making it an essential component of strategic planning and decision-making processes. Components of CVP Analysis: Fixed Costs: These are costs that remain constant regardless of the level of production or sales. Examples include rent, salaries, and insurance. Fixed costs are crucial in understanding the breakeven point - the point at which total revenue equals total costs. Variable Costs: Variable costs fluctuate in direct proportion to changes in production or sales volume. Examples include raw materials, direct labor, and variable manufacturing overhead. Understanding variable costs is vital for assessing…

Jalancu Juviai u The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact C. Unit product cost d. Cost per distribution channel e. Suggestions per employee f. Warranty repair costs Consumer satisfaction (from surveys) Cycle time for solving a customer problem Strategic job coverage ratio j. On-time delivery percentage k. Percentage of revenues from new products 2. Select an additional measure that would be appropriate for each of the four perspectives. Contribution margin by product ▾ Number of complaints Number of accidents per month Hours of continuing education provided per month g. h. i. Financial Customer Customer Internal business process Financial Financial Learning and growth Learning and growth…

The table below contains performance measures companies might use as internal business process measures in their balanced scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time. Required: For each measure, place an X in one of the three columns indicating whether the measure would be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy. Item Example Number of patents approved (+) 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+) 4. Non-value-added activity costs (-) 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product designs (+) 7. Number of customized products co-designed with customers (+) 8. Defect-free units as a percentage of completed units (+) 9. Number of options available for customers to choose from (+) Operational Product Excellence Leadership X…