Choose a firm you are familiar with. Describe how you would design an ideal service recovery strategy for that organisation.
Q: What roles do operations managers play in addressingthe major aspects of service quality?
A: Operations management is the process from producing goods to distributing the goods and services.…
Q: Discuss the four special characteristics of services.In terms of these characteristics, how do the…
A: The non-physical and intangible parts of our economy, which do not have a physical existence and can…
Q: Why is it essential to involve the employees in the development of Service strategy?
A: The execution of a business plan in order to achieve corporate objectives is known as strategy…
Q: Some suggest that customer expectation is the key to service success. Give an example from your own…
A: Some suggest that customer expectation is the key to service success. Give an example from your own…
Q: What are the responsibilities,task and decisions of service operation managers.give me some more…
A: Operations management focuses on managing the processes to produce and distribute products and…
Q: Explain what is a product service bundling and state 2 benefits to customers in operations and…
A: Bundling refers to a phenomenon when several products or services of the company are offered as a…
Q: Discuss the effect of service quality control on the organization's success as a pharmaceutical…
A: Service quality control is a fundamental operation of the pharmaceutical industry. Drugs must be…
Q: Could you please explain perishability of the services. Why is it very important in service sector?
A: Services are deeds, processes, and performances A precise definition of goods and services should…
Q: what are the relevant things you have learnt from the Service Management? (explain in 8 points)
A: Service management refers to the process of managing the intersection between actual sales and the…
Q: Why is the service-profit chain important to operations management?
A: Service-profit chain is vital to operations management as it helps to get the organisation devotion…
Q: How to made a service blueprint
A: Service blueprint:A service blueprint visualizes the relationship present between the different…
Q: Discuss the four special characteristics of services. In terms of these characteristics, how do the…
A: Four special characteristic of services are as follows: Intangibility-Before purchasing a service,…
Q: Describe service recovery. Target, Inc.
A: Target, Inc is an Amercian retail chain which sells groceries, clothing etc. It has more than 4 lakh…
Q: What does product-service bundling entail, and what are the benefits to customers?
A: Product-related service Bundling is a packaging system that combines a service and a commodity into…
Q: What does it mean for a service firm to outsource some of its services? Explain
A: Outsourcing is a commercial technique in which a third party performs services or job tasks. This…
Q: As an operation manager of a pharmaceutical company discuss the impact of service quality management…
A: Service quality plays a major role in customer satisfaction. Good services are provided to meet…
Q: How IT can be applied in supply chain management ?
A: SCM is concerned with the movement of products and communication between supply chain members, which…
Q: Identify an operations and supply chain–related disruption that recently impacted a company. What…
A: OSCM refers to Operations and Supply Chain Management, which includes activities such as…
Q: Some suggest that customer expectation is the key to service success. Give an example to support or…
A: Mr. NP could be a distributor of automobile elements and accessories.
Q: How does perishability affect the delivery of services?
A: Perishability is nothing but the approach of using marketing to define the manner in which the…
Q: Pick up any industry and explain in details as to what should that company do to have better Service…
A: BELOW IS THE SOLUTION:-
Q: What impact has e- business had on supply chain management?
A: Supply chain management is the management in which production processes are managed and provide the…
Q: What are the advantages of using the Service blueprinting method?
A: A service blueprint is a valuable tool for managing a product's and service's output over time.…
Q: Understand the characteristics of service processes?
A: Services refer to product offering which is intangible in nature and can only be experienced by the…
Q: When dealing with a difficult customer, the service provider should
A: A customer can be an individual or a company who buys the products or services of another…
Q: Describe service blueprinting? Give some examples of when it should be used?
A: When a company starts any business whether producing/manufacturing products or services, they find…
Q: Give an example of the service-profit chain for movie theaters. Define each of the components in the…
A: A service-profit chain is a business model that tries to connect and link together the…
Q: What are the relevant things you learnt for the Service Management course?
A: Service management is a customer-centric approach. It provides value to the customers. The main…
Q: Ryanair airways analysis: 1)How is the service concept operationalised in terms of the way the…
A: 1. Ryanair's business procedure for minimal effort passages is reflected on its HR the executives…
Q: Why research supply chain operations management?
A: There is a compelling need to research operations management for the following reasons:
Q: Briefly describe a service of your choice. Offer two recommendations for how the company/service…
A: A person's needs can fulfilled by two ways, either by a product or by a service, just that the…
Q: Explain what is product service bundling and what are the benefits to customers?
A: Consumer satisfaction is a metric that indicates a customer's level of satisfaction with a product…
Q: Discuss customer service components and elements, demonstrate how customer service components and…
A: The objective of customer service is to please the customers so that they become loyal to a…
Q: Why is it important for a firm to manage the relationshipsalong its supply chain?
A: A supply chain is a business function that integrates all other functions. This process focuses on…
Q: esearch and give at least 5 examples of holistic service design.
A: A holistic approach to service design looks at the big picture and considers all aspects of a…
Choose a firm you are familiar with. Describe how you would design an ideal service recovery strategy for that organisation.
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- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
- Could you please list some of the characteristics that make well-designed service systems stand out?Explain what are the advantages of using the service blueprinting method?Measurable service delivery is required. According to Parasuraman's theory, service quality has five dimensions: tangible, empathic, reliable, responsive, and dependable. How do you apply the Service Quality concept/theory to the 'Accor Group' company's service delivery measurement?
- Describe post-sale service arrangements the firm does or should provide?Explain how the firm’s repair/service efforts impact customer satisfaction?How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s culture visible through its service. And explain in detail 5 different reasons behind a service quality gap.Service delivery must be measurable. According to Parasuraman’s theory, there are five dimensions of Service Quality: Tangible, Empathy, Reliability, Responsiveness, and Assurance. Refer to the 'Accor Group' Company , how do you use Service Quality concept/ theory towards company service delivery measurement!